Daniel Basic

SurfRehab · chatwoot · 4915117600265 · chatwoot #257

State — · Status active · Intent appointment confirmation · booked

Transcript · 80 messages

Do you have any available slots in the afternoon?

Patient · 06:20 pm

For the next 7 days, there's one afternoon slot available: **Tomorrow - Monday, 29th December:** • 12:15pm If that doesn't work, I have plenty of afternoon availability in the following weeks (from 9th January onwards). Would you like to see those times, or does the 29th at 12:15pm suit you?

Bot · 06:21 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *6:00 PM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:24 pm

Perfect, we're all set! See you tomorrow at 6:00 PM. 🙂 If you need anything before then, just give us a shout!

Bot · 06:25 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *6:30 PM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

Hi I want to postpone to next week Thursday

Patient · 06:22 pm

No worries! Just to confirm - you'd like to reschedule your appointment tomorrow (Thursday 22nd Jan at 6:30pm) to next week Thursday, 30th January? If that's right, I'll show you what times are available on the 30th 🙂

Bot · 06:24 pm

yes

Patient · 08:05 pm

Just checked the calendar - quick heads up that the 30th is actually a Friday! Here are all the available times for both days: **Thursday 29th January:** • 3:00pm • 3:45pm • 4:30pm • 5:15pm • 6:00pm • 6:45pm **Friday 30th January:** • 10:00am • 10:45am • 11:30am • 12:15pm • 1:00pm • 1:45pm Which time works best for you?

Bot · 08:06 pm

Thursday 6pm works

Patient · 08:16 pm

Perfect! Your appointment has been rescheduled: 📅 **Thursday, 29th January at 6:00pm** 👨‍⚕️ With Alister You'll receive a WhatsApp reminder the day before. See you then! 🙂

Bot · 08:18 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _6:15 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

The appointment is on Thursday

Patient · 06:17 pm

Hi Daniel! I've just checked the system and need to clarify something important with you. Your current appointment is actually showing as *tomorrow, Wednesday 28th January at 6:15pm* - not Thursday. Could you let me know: • Do you want to keep the Wednesday appointment tomorrow at 6:15pm? • Or would you prefer to reschedule to Thursday 29th instead? Just want to make sure we're on the same page so you don't miss your appointment! 🙂

Bot · 06:17 pm

This message was the confirmation

Patient · 06:40 pm

Perfect, we're all set! See you tomorrow (Wednesday 28th) at 6:15pm. 🙂 Your appointment is at: 📍 SurfRehab - Kala Surf Camp, Uluwatu Pantai Suluban, Uluwatu, Bali If you need any directions or have trouble finding us, just let us know!

Bot · 06:40 pm

Hi Daniel, Alister is travelling on Thursday and is no longer available on Thursday, let me check with him - Thank you 🙏

Bot · 06:44 pm

Hi sorry then can you cancel the appointment, I’m fully booked tomorrow

Patient · 06:56 pm

No worries at all, Daniel! Your appointment for tomorrow (Wednesday 28th) at 6:15pm has been cancelled. Whenever you'd like to reschedule, just let me know and I'll find a time that works better for you 🙂

Bot · 06:56 pm

Patient · 06:07 pm

Hi Daniel! Unfortunately Friday 7th February is fully booked, but I have some good options for you: *Friday 13th February (morning/midday):* • 10:45am • 11:30am • 12:15pm • 1:00pm Or if you'd prefer something earlier in the week: *Tuesday 10th February (mornings):* • 8:00am • 8:45am • 9:30am • 10:15am Which works best for you?

Bot · 06:09 pm

Can you give me an in person appointment next week Friday? Best is mornings

Patient · 06:09 pm

Unfortunately Thursday 6th February is fully booked as well, but I have Thursday availability on these dates: *Thursday 12th February (afternoons/evenings):* • 3:00pm • 5:15pm • 6:00pm • 6:45pm *Thursday 19th February (afternoons/evenings):* • 3:00pm • 3:45pm • 4:30pm • 5:15pm • 6:00pm • 6:45pm *Thursday 26th February (afternoons/evenings):* • 3:00pm • 3:45pm • 4:30pm • 5:15pm • 6:00pm • 6:45pm Since you mentioned mornings work best, *Tuesday 10th February* still has those morning slots available: • 8:00am • 8:45am • 9:30am • 10:15am Which option works best for you?

Bot · 06:12 pm

And how is Thursday?

Patient · 06:12 pm

Unfortunately Saturday 8th February is fully booked as well. Since you mentioned mornings work best, *Tuesday 10th February* has great morning availability: • 8:00am • 8:45am • 9:30am • 10:15am Or if you have some flexibility, here are other options: *Monday 9th February:* • 10:00am • 12:15pm • 1:00pm • 1:45pm *Friday 13th February:* • 10:45am • 11:30am • 12:15pm • 1:00pm Which time works best for you?

Bot · 06:24 pm

And Saturday?

Patient · 06:24 pm

Perfect! Your appointment is confirmed: 📅 Monday, 9th February at 10:00am 👨‍⚕️ With Alister 📍 SurfRehab - Kala Surf Camp, Uluwatu See you then! 🙂

Bot · 07:34 pm

monday 9th 10am is good

Patient · 07:34 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _10:00 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 09:14 pm

Awesome, thanks for confirming Daniel! ✅ Your appointment is all set: 📅 Monday, 9th February at 10:00am 👤 With Alister 📍 SurfRehab - Kala Surf Camp, Uluwatu See you tomorrow! 🙂

Bot · 09:14 pm

This is close to artisan? Correct?

Patient · 12:02 pm

I'm not 100% sure about the proximity to Artisan, but we're at Kala Surf Camp in Uluwatu. Here's the Google Maps link so you can check exactly where we are: 📍 https://maps.app.goo.gl/u7QQgjiNYCczzyT8A See you tomorrow at 10am!

Bot · 12:03 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _10:00 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

Ou sorry I didn’t know that I have a session tomorrow

Patient · 07:23 pm

Can we reschedule for in a week?

Patient · 07:23 pm

Thanks for letting us know, Daniel! Our team will follow up with you shortly to confirm the details of your session tomorrow 😊

Bot · 07:23 pm

Conversation unassigned by Daniel Welsh

Bot · 07:23 pm

No worries, Daniel! Good news - there's availability with Alister at Kala Surf Camp next week. Here's what's open around Monday 23rd: _Mon 23 Feb_ • 10am • 11:30am • 12:15pm • 1pm • 1:45pm _Tue 24 Feb_ • 8am • 8:45am • 9:30am • 10:15am • 12:15pm Same time Monday 23rd at 10am would be an easy swap - would that work for you?

Bot · 07:23 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _10:00 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 09:32 pm

Awesome, thanks for confirming Daniel! ✅ Your appointment is all set: _Monday, 23rd February at 10:00am_ With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow! 🙌

Bot · 09:33 pm

Hi Daniel, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _10:00 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:01 pm

I Confirm My Appointment

Patient · 11:24 am

Awesome, thanks for confirming Daniel! ✅ Your appointment is all set: _Monday, 9th March at 10:00am_ With Alister 📍 Kala Surf Camp, Uluwatu See you soon! 🤙

Bot · 11:24 am

Hi Daniel, this is a reminder for your _Surf Rehab_ appointment _tomorrow_ with Alister @ _10:00 am_ - Location for in-person appointments: _Kala Surf Camp, Uluwatu_. - Online appointments will be via a remote call. Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 01:00 pm

I Confirm My Appointment

Patient · 10:59 am

Awesome, thanks for confirming Daniel! ✅ Your appointment is all set: _Monday, 23rd March at 10:00am_ With Alister 📍 Kala Surf Camp, Uluwatu See you in a couple of hours! 🤙

Bot · 10:59 am

Hi, can we move the appointment from 6th April to 13 April

Patient · 12:18 pm

Hey Daniel! No worries, 10am on the 13th is available, so it'd be an easy swap. Here's everything with Alister on that day: *Mon 13 Apr* • 10am • 10:45am • 11:30am • 12:15pm • 1pm • 1:45pm Would you like to keep the same 10am time, or would another slot suit better?

Bot · 12:19 pm

is before 10am available?

Patient · 12:39 pm

okay if only this is availbale then i book for 10 am 13th april

Patient · 12:39 pm

Unfortunately there's nothing before 10am on Monday the 13th. The earliest slot that day is 10am. If you'd like an earlier start, the next day has some options: *Tue 14 Apr* • 8am • 8:45am • 9:30am • 10:15am • 11am • 11:45am Would you like to go with 10am on Monday the 13th, or would one of the earlier Tuesday slots work better?

Bot · 12:39 pm

yes 10am Monday 13th april

Patient · 12:40 pm

All sorted, Daniel! ✅ Your appointment has been moved: *Monday, 13th April at 10am* With Alister 📍 Kala Surf Camp, Uluwatu See you then! 🤙

Bot · 12:40 pm

Great news, Daniel! You're all booked in: *Monday, 13th April at 10am* With Alister 📍 Kala Surf Camp, Uluwatu See you then! 🤙

Bot · 12:40 pm

Hi Daniel, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 10:00 am* with ** - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 12:00 pm

Hi Daniel, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 10:00 am* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 12:04 pm

Hi Daniel, hope you're feeling good after your session with Alister today If you have a sec, we'd love to hear how it went on Google. https://search.google.com/local/writereview?placeid=ChIJpf9LQqpP0i0RPDgV6wLLkwM Click below to see the Available times

Bot · 05:27 pm

Hi Daniel, how are you feeling after your session with Alister today? If you have a sec, we'd love to hear how it went on Google. https://search.google.com/local/writereview?placeid=ChIJpf9LQqpP0i0RPDgV6wLLkwM Click below to see the Available times

Bot · 06:12 pm

Bot · 06:14 pm

Hi, when is my next appointment?

Patient · 10:25 am

Hi Daniel! Your next appointment is: *Tomorrow, Tuesday 28th April at 9:15am (Bali time)* With Alister 📍 Kala Surf Camp, Uluwatu See you then! 🤙

Bot · 10:25 am

Okay

Patient · 10:25 am

Can I reschedule the session to next week?

Patient · 10:40 am

Here's what's available with Alister at Kala Surf Camp next week: *Tue 5 May* • 9:45am *Thu 7 May* • 5:15pm *Fri 8 May* • 7:45am • 9:15am • 10:45am Which time works for you?

Bot · 10:40 am

Friday 9:15am

Patient · 10:42 am

All rescheduled! Here are your updated details: *Friday, 8th May at 9:15am (Bali time)* With Alister 📍 Kala Surf Camp, Uluwatu Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260508T011500Z%2F20260508T020000Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. See you Friday! 🤙

Bot · 10:43 am

Hi Daniel, this is a reminder for your *Surf Rehab* appointment *Friday @ 9:15 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 10:53 am

I Confirm My Appointment

Patient · 09:45 am

Thanks for confirming, Daniel! We'll see you Fri, 8 May at 9:15 am with Alister Cran. See you then!

Bot · 09:45 am

Hi Daniel, this is a reminder for your *Surf Rehab* appointment *Tuesday at 9:30 am* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 11:03 am

Isn’t Antonia taking that spot?

Patient · 11:16 am

Hey Daniel! Your appointment is still showing as booked for *Tuesday, 26th May at 9:30am* with Alister at Kala Surf Camp. I'm not able to share details about other patients' bookings, but your spot is definitely secured. Would you like to keep it as is, or did you need to make any changes?

Bot · 11:18 am

hey mate it is ALister. I am not sure, i think maybe yours? I messged antonia about if she wanted to utilise one of your sessions to look at her lower back again, but not sure if she repsonded. i think tomorrow's is for you

Bot · 12:37 pm

I gonna come - my knee snapped this morning when i was putting on my trainers. I really thought it’s almost 100 healed…

Patient · 01:46 pm

Thanks for confirming, Daniel! We'll see you Tue, 26 May at 9:30 am with Alister Cran. See you then!

Bot · 01:47 pm

Hi Daniel, this is a reminder for your *Surf Rehab* appointment *Tuesday at 9:00 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 10:34 am

Connecting…