James Colston

SurfRehab · chatwoot · +447999136116 · chatwoot #546

State — · Status active · Intent —

Analysis · 2 issues

Needs follow-up: stale general

requires_follow_up · low

Conversation flagged for follow-up (stale_general).

Booking intent, no conversion

booking_intent_unfulfilled · low

Patient mentioned book/cancel/reschedule, but the conversation has no converted_at and was not handed off.

Transcript · 40 messages

Great! Here are all the available times for the week starting 17th November: **Monday, 17th November:** • 10:00am • 10:45am • 11:30am • 12:15pm • 1:00pm • 1:45pm **Tuesday, 18th November:** • 8:00am • 8:45am • 9:30am • 10:15am • 11:00am • 11:45am **Thursday, 20th November:** • 3:00pm • 3:45pm • 4:30pm • 5:15pm • 6:00pm • 6:45pm **Friday, 21st November:** • 10:00am • 10:45am • 11:30am • 12:15pm • 1:00pm • 1:45pm Which time works best for you? If none of these suit, I can check availability for the following weeks 🙂

Bot · 05:30 am

Lets do Tuesday at 11.45am

Patient · 05:31 am

Perfect! Your appointment is confirmed: 📅 **Tuesday, 18th November at 11:45am** 👨‍⚕️ With Alister 📍 SurfRehab at Kala Surf Camp, Uluwatu See you then James! 🙂

Bot · 05:32 am

Hi James, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *11:45 AM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

Can we do something later this week?

Patient · 08:20 pm

Hi James! I can see you have an appointment tomorrow (Tuesday, 18th November) at 11:45am. Would you like me to reschedule this to later in the week? If so, I'll show you all the available times 🙂

Bot · 08:21 pm

Yes please

Patient · 08:24 pm

Perfect! Here are all the available times for later this week: **Thursday, 20th November:** • 3:00pm • 4:30pm • 5:30pm **Friday, 21st November:** • 10:00am • 12:15pm • 1:00pm If none of these work, I also have plenty of availability next week (24th-28th November). Which time suits you best?

Bot · 08:26 pm

Can we rearrange for Thursday at 4.30pm

Patient · 10:25 pm

Perfect! Your appointment has been rescheduled: 📅 **Thursday, 20th November at 4:30pm** 👨‍⚕️ With Alister 📍 SurfRehab at Kala Surf Camp, Uluwatu Your previous Tuesday appointment has been cancelled. See you Thursday! 🙂

Bot · 10:26 pm

Hi James, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *4:30 PM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:25 pm

Perfect, we're all set! See you at your appointment. 🙂

Bot · 06:25 pm

I need to move this appointment.

Patient · 01:49 pm

Tell Alistair that I have to do some work woth dan so wont be free

Patient · 01:50 pm

Can reschedule to next week?

Patient · 01:50 pm

Hi James! I can see you have an appointment today (Thursday, 20th November) at 4:30pm. Would you like me to reschedule this appointment? If so, I'll show you all the available times 🙂

Bot · 01:51 pm

No worries James, I'll let Alister know! Just to confirm - you'd like to cancel your appointment **today (Thursday, 20th November) at 4:30pm** and reschedule to next week instead? Once you confirm, I'll show you all the available times for next week 🙂

Bot · 01:51 pm

Yes please

Patient · 01:53 pm

Perfect! Your appointment for today has been cancelled. Here are all the available times for next week: **Monday, 24th November:** • 10:45am • 11:30am • 12:15pm • 1:00pm **Tuesday, 25th November:** • 8:00am • 8:45am • 9:30am • 10:15am • 11:45am **Thursday, 27th November:** • 3:00pm • 4:30pm • 5:15pm • 6:45pm **Friday, 28th November:** • 10:00am • 10:45am • 11:30am • 12:15pm • 1:00pm • 1:45pm Which time works best for you?

Bot · 01:54 pm

Hi James, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 1:00 pm* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 03:15 pm

I Confirm My Appointment

Patient · 08:24 pm

Thanks for confirming, James! We'll see you Mon, 6 Apr at 01:00 pm with Alister Cran. See you then!

Bot · 08:24 pm

Hi James, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 10:30 am* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 12:30 pm

Hi James, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 10:45 am* with ** - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 12:45 pm

Hi James, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 10:45 am* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 12:58 pm

I Confirm My Appointment

Patient · 01:12 pm

I can't make this one mate

Patient · 01:12 pm

Thanks for confirming, James! We'll see you Tue, 14 Apr at 10:45 am with Alister Cran. See you then!

Bot · 01:12 pm

Hey James! I can see you've got two appointments coming up: 1. *Thursday, 16th April at 2:15pm* with Alister 2. *Thursday, 16th April at 3:45pm* with Alister Which one can't you make, or is it both? Happy to cancel or reschedule for you.

Bot · 01:13 pm

Keep the 2.15 pm one

Patient · 01:30 pm

Done! I've cancelled the 3:45pm one. You're all set for: *Thursday, 16th April at 2:15pm* With Alister Kala Surf Camp, Uluwatu See you then, James! 🤙

Bot · 01:31 pm

Hi James, this is a reminder for your *Surf Rehab* appointment *Tiyas Masaid* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:00 pm

I Confirm My Appointment

Patient · 04:08 pm

Thanks for confirming, James! We'll see you Thu, 16 Apr at 2:15 pm with Tiyas Masaid. See you then!

Bot · 04:08 pm

Hi James, 10 session package- Alister If you have a sec, we'd love to hear how it went on Google. https://search.google.com/local/writereview?placeid=ChIJpf9LQqpP0i0RPDgV6wLLkwM Click below to see the Available times

Bot · 05:27 pm

Hi James, how are you feeling after your session with Alister today? If you have a sec, we'd love to hear how it went on Google. https://search.google.com/local/writereview?placeid=ChIJpf9LQqpP0i0RPDgV6wLLkwM Click below to see the Available times

Bot · 06:12 pm

Hi James, hope you're feeling good after your session with Alister today If you have a sec, we'd love to hear how it went on Google. https://search.google.com/local/writereview?placeid=ChIJpf9LQqpP0i0RPDgV6wLLkwM Click below to see the Available times

Bot · 06:14 pm

Hi James, this is a reminder for your *Surf Rehab* appointment *Monday at 8:00 pm* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 09:31 pm

Connecting…