Alisha Francis

SurfRehab · chatwoot · +61432344469 · chatwoot #1046

State — · Status active · Intent appointment confirmation · booked

Transcript · 77 messages

Hi, can I please book in an appointment with Alister

Patient · 10:48 am

Hey there! Here's what's available with Alister at SurfRehab, Kala Surf Camp Uluwatu (all times Bali time): *Fri 3 Apr* • 1:45pm *Mon 6 Apr* • 12:15pm • 1pm • 1:45pm *Thu 9 Apr* • 4:30pm • 7:15pm *Fri 10 Apr* • 11:30am • 12:15pm • 1pm • 1:45pm *Mon 13 Apr* • 10:45am • 11:30am • 12:15pm • 1pm • 1:45pm *Tue 14 Apr* • 8am • 8:45am • 9:30am • 10:15am • 11am • 11:45am *Thu 16 Apr* • 4:30pm • 5:15pm • 6pm • 6:45pm There's more availability beyond this too. Which time works best for you?

Bot · 10:48 am

Mon 6 April 1:45pm

Patient · 10:49 am

Monday 6th April at 1:45pm (Bali time) is available with Alister. Since it's your first time booking with us, I just need a few details to get you set up: 1. First name 2. Last name 3. Email address Once I have those, I'll lock in that slot for you!

Bot · 10:49 am

Alisha Francis Alisha.francis1@outlook.com.au

Patient · 11:01 am

You're all booked in, Alisha! Here are your details: *Monday, 6th April at 1:45pm (Bali time)* With Alister Cran Initial Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A See you then! 😊

Bot · 11:02 am

Hi Alisha, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 1:45 pm* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 03:45 pm

I Confirm My Appointment

Patient · 01:57 pm

Thanks for confirming, Alisha! We'll see you Mon, 6 Apr at 01:45 pm with Alister Cran. See you then!

Bot · 01:57 pm

Hi I’m so sorry but would I be able to reschedule to later this week, I currently have an upset stomach I don’t think I’ll be able to make it there

Patient · 02:03 pm

I can see your appointment today, Monday 6th April at 1:45pm with Alister. Just so you're aware, since Are you happy to go ahead with the reschedule knowing that? If so, I'll check what Alister has available later this week for you!

Bot · 02:03 pm

Hi yes please could we reschedule I’m very sorry

Patient · 02:04 pm

No worries at all, Alisha! Hope you're feeling better soon 🙏 Here's what Alister has available later this week and into next week: *Fri 10 Apr* • 7am • 7:45am *Mon 13 Apr* • 3:45pm • 4:30pm • 5:15pm • 6pm *Tue 14 Apr* • 7am • 8:30am • 10am Friday is the only option this week, but there's more availability next week if that suits better. Which time works for you?

Bot · 02:05 pm

Could I please book in Friday 7:45?

Patient · 02:06 pm

All sorted, Alisha! Here are your new details: *Friday, 10th April at 7:45am (Bali time)* With Alister Cran Initial Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Laili+Nuriya+at+Surf+Rehab&dates=20260409T234500Z%2F20260410T003000Z&location=SurfRehab Hope you feel better soon! See you Friday 😊

Bot · 02:06 pm

Hey Alisha the staff didn't let you know but if anyone cancels last minute, the cancellation fee is the full price of the consultation. Unfortunately i have to be very strict on this policy in bali. and this needs to be paid before the next consultation is booked . i hope you understand !!

Bot · 02:27 pm

Hey yeah totally understandable, what payment method?

Patient · 02:29 pm

can do either wise: @alisterstuartcran paypal: alister@physiooncapri \ local bank: \ Bank: Bank OCBC NISP Branch: Sunset Road Address: Jl. Sunset Road No. 114 Kuta 80361 Bali, Indonesia Phone: +62 361 - 2090480 Fax: +62 361 - 4755290 Name: Alister Stuart Cran Account Number: 167810067931 Swift Code: NISPIDJA \ sorry once again i hope you understand it is very difficult to refill the spot with late cancellations. adn i will see you friday :)

Bot · 03:10 pm

hi Alisha , ryan just told me you are very unwell. don't worry about the calcellation fee for today. Get well and i'll see you friday :)

Bot · 07:21 pm

Thankyou so much for understanding I’ll see you Friday

Patient · 09:42 am

Hi Alisha, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 7:45 am* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 09:45 am

I Confirm My Appointment

Patient · 10:54 am

Thanks for confirming, Alisha! We'll see you Fri, 10 Apr at 07:45 am with Alister Cran. See you then!

Bot · 10:54 am

Hi alisha i am runnong about 10 mins late sorry

Bot · 09:42 am

No worries just got here tryna find it 😄

Patient · 09:45 am

Oh ok where are you? The rexeption can show you to my office on sexond floor

Bot · 09:46 am

Trying to find the reception, just in the first carpark where you turn in from the road

Patient · 09:48 am

Keep heading past the first carpark and you should see reception further in. Alister's on his way so he'll be there shortly to meet you!

Bot · 09:49 am

Oh got it

Patient · 09:49 am

At the room now

Patient · 09:51 am

Hi Alisha, i just sent the payment details to your email. let me know when yo made transfer. I also sent you some info on the package deals i have for poeple that live here and have injuries that need a bit of extra work :) \ I hope today was helpful!

Bot · 11:15 am

Hi Alister thanks for today, just sent thru $125 aud after converting on google if youre happy with that let me know Awesome will have a look at the packages

Patient · 11:42 am

Glad you found the session helpful, Alisha! I'll check with Alister on the payment amount and get back to you. In the meantime, take your time looking over those packages and let me know if you have any questions about them 😊

Bot · 11:43 am

sure no problem, you are welcome to include tpday's session as part of the package too if you would like that. im having a promo this month, so anyone that buys a package gets an additional 10 x free sessions with my therapists

Bot · 01:00 pm

Hey could I please book in an appointment on Thursday 30th any time after 12?

Patient · 09:41 am

Here's what's available with Alister at Kala Surf Camp, Uluwatu: *Thu 30 Apr* • 3pm • 3:45pm • 4:30pm • 5:15pm • 7pm All after 12 as requested! Which time works best for you?

Bot · 09:42 am

3pm please

Patient · 09:42 am

You're all booked in, Alisha! Here are your details: *Thursday, 30th April at 3pm (Bali time)* With Alister Follow-up session (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260430T070000Z%2F20260430T074500Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. See you then! 😊

Bot · 09:43 am

Hi Alisha, this is a reminder for your *Surf Rehab* appointment *Thursday at 3:00 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:31 pm

I Confirm My Appointment

Patient · 05:53 pm

Thanks for confirming, Alisha! We'll see you Thu, 30 Apr at 3:00 pm with Alister Cran. See you then!

Bot · 05:53 pm

Hello Alisha Just letting you know a time has become available tomorrow with Alister at 9.45am. would you like to take this?? Thank you, From SurfRehab Reception

Bot · 12:42 pm

Hi, im in Lombok at the moment, please do let me know if any availability pops up this Friday 🙏🏽

Patient · 01:37 pm

Hi Alisha! Unfortunately there's nothing available with Alister this Friday (May 8th) at the moment. I've made a note that you'd like a Friday slot though. If anything opens up, I'll let you know straight away 🙏 In the meantime, you've still got your session on Monday 1st June at 3pm. Enjoy Lombok!

Bot · 01:38 pm

Hello Alisha An appointment on Friday at 10.45am with Alister has just become available. would you like this? Thank you, From SurfRehab Reception

Bot · 02:46 pm

YES PLEASE!!!! 😄

Patient · 02:46 pm

Oh no, I'm so sorry Alisha! That 10:45am slot with Alister on Friday has just been snapped up 😔 Here's what is available this Friday at SurfRehab though: *Fri 8 May - Laili Nuriya* • 12:15pm • 1pm • 1:45pm *Fri 8 May - Tiyas Masaid* • 2:30pm • 3:15pm • 4pm Both Tiyas and Laili are offering free consultations at the moment. Would any of these work for you? Otherwise, you've still got your session with Alister on Monday 1st June at 3pm. I'll also keep an eye out if anything else opens up with Alister this Friday!

Bot · 02:47 pm

Do tiyas and laili do the trigger point treatment?

Patient · 02:48 pm

Great question, Alisha! I don't have the specifics on that to hand. In the meantime, would you like me to hold one of those Friday slots for you? The free consultation would be a great chance to chat with either of them about what treatment options they can offer.

Bot · 02:50 pm

I’ll wait and see if anything opens up with Alister but if not could I take the 2:30 spot

Patient · 02:52 pm

All sorted, Alisha! Here are your details: *Friday, 8th May at 2:30pm (Bali time)* With Tiyas Masaid Free Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260508T063000Z%2F20260508T071500Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. You're also on the waitlist for Alister on Friday. If something opens up with him, I'll let you know straight away and we can switch you over 🙏

Bot · 02:53 pm

wait sorry, it is available. sorry, the other guy isnt cancelled out of system yet. see you 10.45am tomorrow

Bot · 03:02 pm

wait sorry, it is available. sorry, the other guy isnt cancelled out of system yet. see you 10.45am tomorrow

Bot · 03:02 pm

Thankyou!

Patient · 03:03 pm

Hi Alisha, this is a reminder for your *Surf Rehab* appointment *tomorrow at 2:30 pm* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:07 pm

Just confirming that my 2:30 one is cancelled and keeping my 10:45 one 😄

Patient · 04:50 pm

Hey Alisha! I can see your 2:30pm with Tiyas tomorrow. Just before I cancel that one: Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. Would you still like me to go ahead and cancel the 2:30pm? Your 10:45am one on Friday is all good 😊

Bot · 04:51 pm

Oh sorry, I meant I’d only take that 2:30 if Alister wasn’t available

Patient · 04:54 pm

But now he’s available I don’t need 2 appointments

Patient · 04:54 pm

All done! The 2:30pm with Tiyas has been cancelled. You're all set with just your 10:45am with Alister tomorrow. See you then, Alisha! 😊

Bot · 04:55 pm

Thankyou very much ☺️☺️

Patient · 04:56 pm

Hello Alisha Your 2 x BPC/TB peptide has arrived. would you like to pick it up from Alister's office or we can have it sent to you? Thank you, From SurfRehab Reception

Bot · 02:32 pm

Hello Alisha Alister is also going to send you a free massage ball with your peptides too. hope you enjoy :) Thank you, From SurfRehab Reception

Bot · 02:41 pm

Hi, I’ll pick it up plz, is like 45 min from now okay? And thankyou so much!!!

Patient · 03:46 pm

Sounds good, Alisha! Let me just check that someone will be there for you and I'll get right back to you 😊

Bot · 03:47 pm

Hi! I’m in the area now, is it all good to get the peptides?

Patient · 04:11 pm

Hey Alisha! Just checking with the team now to make sure someone's there for you. I'll get back to you as quick as I can!

Bot · 04:12 pm

Hello Alisha here now if you wanna come grab them Thank you, From SurfRehab Reception

Bot · 04:16 pm

Just outside ☺️

Patient · 04:17 pm

Hey Alister, how many ml per day of the tb bpc

Patient · 11:28 am

Hey Alisha! That one's best coming straight from Alister, so I'll get him to message you with the dosage details. Hang tight! 😊

Bot · 11:29 am

Hey!!! Mix 2ml into the vial and inject .2ml subcutaneously a day

Bot · 11:36 am

Hey!!! Mix 2ml into the vial and inject .2ml subcutaneously a day

Bot · 11:36 am

Hello Alisha I hope you are well. Alister has had to recently change his pricing structure due to demand. he has the following options: 1. full 60 min 1:1 session (2.2jt), 2. hybrid session (30 mins Alister, 30 mins indonesian physio)-1.5jt, 3. associate physio only session- 950K. Packages scale depending on the option you choose. If you would like to hear package options, please let us know. We will see you next week. :) Thank you, From SurfRehab Reception

Bot · 02:41 pm

Hi Alisha, this is a reminder for your *Surf Rehab* appointment *Monday at 3:30pm* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 05:01 pm

I Confirm My Appointment

Patient · 03:24 pm

Thanks for confirming, Alisha! We'll see you Mon, 1 June at 3:30 pm with Alister Cran. See you then!

Bot · 03:25 pm

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