Liam Beckford

SurfRehab · chatwoot · 6281337307022 · chatwoot #793

State — · Status resolved · Intent appointment confirmation · booked

Transcript · 112 messages

I Confirm My Appointment

Patient · 06:05 pm

Perfect, we're all set! See you at your appointment. 🙂

Bot · 06:06 pm

See you then!

Patient · 06:06 pm

Hi Alister, i haven't relieved the email from our session yesterday. My emails liambeckford89@gmail.com Cheers Liam

Patient · 01:03 pm

Hi Liam! Thanks for letting me know about the missing email. I've passed this on to Alister and he'll get that sorted for you shortly. Cheers! 🙂

Bot · 01:03 pm

Thank you 😊

Patient · 02:18 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *1:00 PM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:34 pm

Perfect, we're all set! See you at your appointment tomorrow at 1:00 PM. 🙂

Bot · 06:34 pm

Hey mate what time we on for tomorrow.

Patient · 05:58 pm

Hey Liam! You're booked in tomorrow (Friday) at **10:45am** with Alister 🙂

Bot · 05:59 pm

Ok cheers, see you then

Patient · 05:59 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *10:45 AM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:00 pm

Perfect, we're all set! See you tomorrow at 10:45am with Alister. 🙂

Bot · 06:00 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _10:00 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:11 pm

Thanks for confirming, Liam! I'm having trouble locating your appointment record with this number. Can you let me know your full name and email so I can verify your booking for tomorrow at 10:00 AM with Alister?

Bot · 06:12 pm

Perfect, we're all set! See you at your appointment. 🙂

Bot · 06:12 pm

Ok great, and ive just paid thoes last 2 invoices. Cheers

Patient · 06:16 pm

Thanks for letting me know! Really appreciate you getting those sorted. See you tomorrow at 10:00 AM with Alister!

Bot · 06:16 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _4:15 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

Can we book in a session for this week if we don't already have Friday at 2:30 booked? Cheers

Patient · 12:25 pm

Hey Liam! I checked your bookings and you don't currently have anything booked for Friday at 2:30pm (or any other time this week). Here's what's available with Alister this week: 📅 Thu 5 Feb (today) • 6:45pm 📅 Fri 6 Feb • 1pm • 1:45pm Would you like me to lock one of these in for you? Cheers 🙂

Bot · 12:25 pm

I'll do Friday at 1:45 please

Patient · 12:27 pm

Perfect, you're all set Liam! 🙂 📅 Friday, 6th February at 1:45pm 👤 With Alister 📍 Kala Surf Camp, Uluwatu See you then!

Bot · 12:27 pm

Thanks 😊

Patient · 12:28 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _1:45 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:01 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _9:30 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 07:07 pm

Thanks for confirming, Liam! 🙂 Your appointment is locked in: 📅 Tuesday, 10th February at 9:30am 👤 With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow!

Bot · 07:07 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _1:00 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 07:07 pm

Thanks for confirming, Liam! You're all set 🙂 _Friday, 13th February at 1:00pm_ With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow!

Bot · 07:07 pm

Good morning, have you got any available times for a session this week mate?

Patient · 09:17 am

Morning Liam! Here's what's available with Alister at Kala Surf Camp, Uluwatu this week: _Fri 20 Feb_ • 10am • 12:15pm • 1:45pm That's all we've got left this week. Would any of those work for you?

Bot · 09:18 am

Ill take the 12:15 please 🙏

Patient · 09:19 am

Done! You're booked in, Liam 🙏 _Friday, 20th February at 12:15pm_ With Alister 📍 Kala Surf Camp, Uluwatu See you Friday!

Bot · 09:19 am

Is it ok to do video call as im at work?

Patient · 09:38 am

We do offer online consultations Liam, so that should be doable. Let me just check with Alister about switching Friday's session to a video call and I'll get back to you.

Bot · 09:39 am

Ok thanks, he knows im at away at work do should be good, just double checking 🙂

Patient · 09:40 am

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _12:15 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 07:46 pm

Thanks for confirming, Liam! You're all locked in 🙂 _Friday, 20th February at 12:15pm_ With Alister 📍 Kala Surf Camp, Uluwatu I've noted the video call request — I'm sure Alister will sort that out for you. See you tomorrow!

Bot · 07:47 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _12:15 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 09:04 pm

Thanks for confirming, Liam! You're all set 🙂 _Friday, 27th February at 12:15pm_ With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow!

Bot · 09:04 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _1:00 PM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:01 pm

I Confirm My Appointment

Patient · 07:38 pm

Thanks for confirming, Liam! You're all set 🙂 _Friday, 6th March at 1:00pm_ With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow!

Bot · 07:39 pm

Hey, is there any chance i can change the time for tomorrow, if possible earlier?

Patient · 09:19 pm

There's one earlier slot available tomorrow with Alister: _Fri 6 Mar_ • 10:45am That's the only earlier option for tomorrow. Would you like me to move you to 10:45am?

Bot · 09:20 pm

Yes please that would be perfect 👌

Patient · 09:20 pm

All sorted, Liam! You've been moved to the earlier slot 👌 _Friday, 6th March at 10:45am_ With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow!

Bot · 09:21 pm

Lovely see you then

Patient · 10:13 pm

Just want to confirm my session tomorrow is at what time?

Patient · 05:28 pm

Your session tomorrow is all confirmed, Liam 🙂 _Tuesday, 10th March at 8:30am_ With Alister 📍 Kala Surf Camp, Uluwatu See you then!

Bot · 05:29 pm

Hi Liam, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ _8:30 AM_ Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:01 pm

I Confirm My Appointment

Patient · 06:01 pm

Thanks for confirming, Liam! You're all set 🙂 _Tuesday, 10th March at 8:30am_ With Alister 📍 Kala Surf Camp, Uluwatu See you tomorrow!

Bot · 06:01 pm

[Template: appointment_reminder_tomorrow]

Bot · 12:15 pm

Have you got any availability today in the afternoon to change my appointment please 🙏

Patient · 01:17 pm

Hey Liam! I can see you have two upcoming appointments: 1. _Tue, 17 Mar at 9:15am_ 2. _Fri, 20 Mar at 11:30am_ Which one are you looking to change? Unfortunately there's no afternoon availability today. The only slot left today is 11:30am. Would that work, or would you like to look at other days?

Bot · 01:18 pm

Oh no thats too early, I will just cancel the one tomorrow and keep the one for Friday. My flight was just cancelled today so cant make tomorrow now

Patient · 01:20 pm

Sorry to hear about your flight, Liam! Just a heads up, since your appointment tomorrow is within 24 hours, our cancellation policy means the full consultation fee would still be charged. Are you happy to go ahead with the cancellation knowing that?

Bot · 01:20 pm

Well i actually asked Alister to change that one for tuesday to Thursday on Friday the 13th

Patient · 01:22 pm

Thanks for letting me know, Liam. Would you like me to check Thursday's availability and move it across for you?

Bot · 01:23 pm

Thanks for sending that through, Liam. I can see from your chat with Alister that you asked to move it to Thursday around 12pm. I've flagged this for Alister to sort out, so the cancellation fee shouldn't be an issue if the change was already agreed. He'll get back to you on this one. Cheers 🙏

Bot · 01:23 pm

Well, there's no point when I have one on Friday apparently

Patient · 01:24 pm

Fair enough, Liam. I've flagged this for Alister so he can sort it out on his end, especially regarding the cancellation fee since you'd already spoken to him about it. He'll be in touch. Your Friday appointment is still locked in. See you then!

Bot · 01:24 pm

Ok great thank you for your help 🙏

Patient · 01:24 pm

Hi Liam, this is a reminder for your _Surf Rehab_ appointment _tomorrow_ with Alister @ _11:30 am_ - Location for in-person appointments: _Kala Surf Camp, Uluwatu_. - Online appointments will be via a remote call. Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:30 pm

I Confirm My Appointment

Patient · 08:54 pm

Thanks for confirming, Liam! You're all set ✅ See you tomorrow at 11:30am with Alister. Cheers!

Bot · 08:54 pm

Hey can I cancel my session with Alister on Friday please.

Patient · 06:51 pm

Hey Liam! I can see your appointment: _Fri, 27 Mar at 12:15pm_ with Alister That's more than 24 hours away so no cancellation fee applies. Want me to go ahead and cancel it?

Bot · 06:52 pm

Yes please 🙏

Patient · 06:52 pm

Done! Your Friday appointment with Alister has been cancelled ✅ If you need to rebook down the track, just give us a shout. Cheers, Liam! 🙏

Bot · 06:53 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *4:30 pm* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:16 pm

I Confirm My Appointment

Patient · 02:17 pm

Thanks for confirming, Liam! You're all set ✅ See you tomorrow at 4:30pm with Alister at Kala Surf Camp, Uluwatu.

Bot · 02:17 pm

Is it tomorrow or today at 4:30?

Patient · 02:18 pm

Good question, Liam! I'm not 100% sure from my end.

Bot · 02:19 pm

Yeah im pretty sure alister booked me in for Thursday at 4:30 so its today

Patient · 02:20 pm

If Alister booked you in for today at 4:30, that's likely right! I've flagged it with Alister just to double check. He'll confirm for you shortly.

Bot · 02:21 pm

yes, today Lion. Cheers :)

Bot · 02:22 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 10:45 am* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 12:45 pm

I Confirm My Appointment

Patient · 01:38 pm

Thanks for confirming, Liam! We'll see you Mon, 6 Apr at 10:45 am with Alister Cran. See you then!

Bot · 01:39 pm

Bot · 02:45 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 12:45 pm* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:45 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 8:30 am* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 10:30 am

I Confirm My Appointment

Patient · 10:38 am

I Confirm My Appointment

Patient · 10:38 am

Nancy will be attending this one

Patient · 10:38 am

Hi Liam, this is a reminder for your *Surf Rehab* appointment *Friday @ 9:15 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 10:53 am

I Confirm My Appointment

Patient · 12:22 pm

Thanks for confirming, Liam! We'll see you Fri, 17 Apr at 9:15 am with Alister Cran. See you then!

Bot · 12:22 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *Tuesday at 9:45 am* with *Alister Cran* - Online appointments will be via a remote call. - Remote call link: https://zoom.us/my/surfrehab Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 11:17 am

I confirm my appointment

Patient · 12:49 pm

Thanks for confirming, Liam! We'll see you Tue, 21 Apr at 9:45 am with Alister Cran. See you then!

Bot · 12:49 pm

Ok on video call pleae

Patient · 12:51 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *Thursday at 3:45 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 05:15 pm

I Confirm My Appointment

Patient · 04:57 pm

Thanks for confirming, Liam! We'll see you Thu, 30 Apr at 3:45 pm with Alister Cran. See you then!

Bot · 04:57 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *Friday @ 10:00 am* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 11:38 am

I Confirm My Appointment

Patient · 12:18 pm

Thanks for confirming, Liam! We'll see you Fri, 22 May at 10:00 am with Alister Cran. See you then!

Bot · 12:19 pm

Hi Liam, this is a reminder for your *Surf Rehab* appointment *Friday @ 8:45 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 10:22 am

I Confirm My Appointment

Patient · 11:57 am

Thanks for confirming, Liam! We'll see you Fri, 29 May at 8:45 am with Alister Cran. See you then!

Bot · 11:57 am

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