Michael C

SurfRehab · chatwoot · +85294413850 · chatwoot #1024

State initial request · Status active · Intent booking request

Analysis · 2 issues

Needs follow-up: stale availability

requires_follow_up · low

Conversation flagged for follow-up (stale_availability).

Booking intent, no conversion

booking_intent_unfulfilled · low

Patient mentioned book/cancel/reschedule, but the conversation has no converted_at and was not handed off.

Transcript · 32 messages

Hi Michael, this is a reminder for your _Surf Rehab_ appointment _tomorrow_ with Alister @ _2:30 pm_ - Location for in-person appointments: _Kala Surf Camp, Uluwatu_. - Online appointments will be via a remote call. Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 05:30 pm

🙏🙏 perfecr

Patient · 05:44 pm

I Confirm My Appointment

Patient · 05:44 pm

Awesome, you're all confirmed! 🙏 _Friday, 20th March at 2:30pm_ With Alister Free 15 Minute Online Call See you then, Michael!

Bot · 05:45 pm

Awesome, much appreciated. Look forward to chat Alistair

Patient · 07:27 pm

Hey Alister chat soon

Patient · 05:21 pm

We doing it through Whatsapp?

Patient · 05:21 pm

Hey Michael! Great question - I'm not 100% sure which platform Alister uses for the online calls. I've flagged it and he'll get back to you with the details before your appointment today. Chat soon! ✅

Bot · 05:22 pm

Thx, call is in 8min, ask him to do whatsapp if possible?

Patient · 05:22 pm

Done, I've flagged it for Alister now. Hopefully he'll reach out on WhatsApp shortly. Good luck with the call, Michael!

Bot · 05:23 pm

Got it thanks

Patient · 05:31 pm

https://surfrehab.au4.cliniko.com/c?ok9dWOaT1h2-NftZ1VB4DdNHldpKdDril1 here is video link

Patient · 05:31 pm

Hi Michael, this is a reminder for your *Surf Rehab* appointment *Monday at 4:30 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:02 pm

Epic bro see you soon

Patient · 09:29 pm

Thanks for confirming, Michael! We'll see you Mon, 20 Apr at 4:30 pm with Alister Cran. See you then!

Bot · 09:29 pm

Hi Michael, this is a reminder for your *Surf Rehab* appointment *Thursday at 4:30 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:06 pm

Hey bro, need to reschedule tomorrow, can’t make it got something that came up w work

Patient · 06:30 pm

How was call with Wahyu

Patient · 06:30 pm

hey mate message my private no

Bot · 06:44 pm

relating to wahyu

Bot · 06:45 pm

and ok, wanna try for next week

Bot · 06:45 pm

Good afternoon @275281701036105 , and Thank you for your trust in us. this—really helpful context, and it’s clear you’ve already thought it through quite carefully. You’re absolutely right about the bigger picture. In Indonesia, the challenge usually isn’t setting up the company—it’s making sure everything aligns with the Ministry of Health’s requirements, which can be quite specific and, at times, rigid. Just to build on a few of your points: 1. KBLI 86901 (Physiotherapy) Setting up a PMA under this classification is generally straightforward on paper. The real challenge starts when you move into getting the clinic operational—because that’s where the licensing requirements around facility standards, staffing, and service scope really come into play. 2. “Acquiring a license” It sounds efficient in theory, but in practice, it’s rarely that simple. Licenses here are usually tied to the location, the personnel, and how the clinic operates. So it’s less about acquiring a license, and more about taking over an entire setup and ensuring it still meets all current requirements. 3. Hospital partnership model Your thinking here is very much in line with how things often work in the market. Partnering under a hospital can definitely make the process smoother—but only if it’s structured properly from the start. Otherwise, it can end up creating more complications than it solves. 4. Scaling constraints You’ve identified the core issue well. This is fundamentally a licensing constraint rather than a business one, and it’s a common point where expansion gets held back despite strong demand. From my perspective, this isn’t so much about “notary vs non-notary.” It’s really about choosing the right entry approach from the beginning—whether that’s setting up a clean PMA, pursuing a well-structured acquisition, or building a strategic partnership. Each option can work, but the structure needs to be right from the outset. To take this further in a practical way, it would help to understand a bit more: Do you already have a target location in mind? Which direction are you leaning toward at this stage—full ownership, acquisition, or partnership? What kind of timeline are you working with? With that, I can give you a clearer view of the path forward—what’s realistic, what might be a stretch, and what’s best avoided. Happy to discuss this further if a quick call would be helpful.

Patient · 09:44 pm

Hey Michael, I think that message might have been meant for a different chat! 😄 Regarding your reschedule, would you like me to check what's available next week with Alister?

Bot · 09:45 pm

Hi Michael, this is a reminder for your *Surf Rehab* appointment *Tuesday at 7:45 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 09:17 am

Hey I’m on france time I may need to reschedule

Patient · 02:39 pm

So your appointment on *Tuesday, 19th May at 7:45am Bali time* would be *1:45am France time* on the same day. That's a tough one! Would you like me to look at some other times that might work better with the France timezone? Just let me know what sort of times suit you over there and I'll check what's available with Alister.

Bot · 02:40 pm

Lets push for later in the week will let you know once I know my schedule

Patient · 02:41 pm

Sounds good, Michael. Just a heads up though, since your Tuesday appointment is less than 24 hours away, the cancellation/reschedule policy does apply: • 24-48 hours notice: 50% of consultation fee, or one full session deducted from your package • Less than 24 hours: 100% of the consultation fee, or a session deducted from your package • No-show: 100% of the consultation fee, or a session deducted from your package Just wanted to flag that so you're across it. When you're ready to lock in a new time later in the week, just message me and I'll check what Alister has available. We can work around the France timezone too 👍

Bot · 02:41 pm

Hi, can I schedule any session Monday to Wednesday this week?

Patient · 03:57 pm

Hey Michael! Great to hear from you 👋 Before I check what's available Mon to Wed, which session type would you like? - **1:1 with Alister** (60 min) - Rp 2,200,000 - **Hybrid** (30 min Alister + 30 min associate) - Rp 1,500,000 - **Associate therapist** (60 min) - Rp 950,000 Which one works for you?

Bot · 03:58 pm

1:1

Patient · 05:37 am

Unfortunately there's no availability with Alister this Monday to Wednesday. I can help in a couple of ways: 1. **Check Alister's next available slots** later in the week or next week 2. **Check associate therapists** (Laili or Tiyas) for Mon-Wed if you'd like to get in sooner What would you prefer?

Bot · 05:38 am

Connecting…