+61481222413
ModPod Podiatry · twilio_voice · +61481222413
State — · Status active · Intent — · booked
Transcript · 42 messages
I'd like to book an appointment, please.
Patient · 12:41 pm
No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?
Bot · 12:41 pm
I've got a really sore knee, and I'm also dealing with some lower back issues at the moment from a past surgery for me a few years ago.
Patient · 12:41 pm
Mm-hmm.
Bot · 12:41 pm
I'm sorry to hear that. I want to let you know that ModPod specialises in foot and lower leg care, so while we can definitely help assess how your feet and walking might be contributing to knee and back pain, a podiatrist will need to examine you properly to see what we can do. Have you had any foot or ankle issues, or is it mainly the knee and back that's concerning you right now?
Bot · 12:41 pm
Mainly been the impact that's concerning me. Yeah.
Patient · 12:41 pm
Okay.
Bot · 12:42 pm
Let me see what we offer for that. Which of our clinics works best for you — Deewhy, Mossmen, North Ryde, Rose Bay, or Sydney?
Bot · 12:42 pm
Uh, probably Dee Why.
Patient · 12:42 pm
I'll check that now.
Bot · 12:42 pm
Let me look into that for you.
Bot · 12:42 pm
Based on your knee and lower back concerns, a Biomechanical Assessment would be the right fit — we put you on our special medical treadmill that maps how you walk and where the pressure is, and build a personalised treatment plan from there. It's two hundred and fifty-five dollars total, made up of a one hundred and forty-five dollar initial assessment and a one hundred and ten dollar biomechanical exam, and it runs about forty to fifty minutes. Shall I check times at Dee Why for that?
Bot · 12:42 pm
Let me come back to you just because it's a little bit pricey for me, expensive.
Patient · 12:42 pm
Right.
Bot · 12:42 pm
I hear you. Let me run through some other options that might suit your budget better — we have a General appointment at thirty minutes for less, or a Free Bio assessment where we can do an initial walk analysis at no cost to help you decide what's right for you. Would either of those help you get started?
Bot · 12:42 pm
Is that in person?
Patient · 12:43 pm
Got you.
Bot · 12:43 pm
Yes, both are in person at Dee Why — the Free Bio is a good way to start if you'd like to see what we find before committing to the full assessment.
Bot · 12:43 pm
Same kind of view.
Patient · 12:43 pm
I hear you.
Bot · 12:43 pm
Exactly, it gives you a proper look at how you're moving without the full cost upfront. Want me to check what's available for the Free Bio at Dee Why?
Bot · 12:43 pm
Yes, please.
Patient · 12:43 pm
Mm-hmm.
Bot · 12:43 pm
I can do a Free Bio appointment for Fri 5 Jun, 8:30am with Jake Murphy at Dee Why, or a Free Bio appointment for Fri 5 Jun, 9am with Jake Murphy at Dee Why. Which works better?
Bot · 12:43 pm
let's do sometime this week.
Patient · 12:43 pm
Just to clarify, which one did you want: Fri 5 Jun, 8:30am, or Fri 5 Jun, 9am?
Bot · 12:43 pm
It's pretty good.
Patient · 12:44 pm
Just to clarify, which one did you want: Fri 5 Jun, 8:30am, or Fri 5 Jun, 9am?
Bot · 12:44 pm
Nine thirty, please.
Patient · 12:44 pm
Mm-hmm.
Bot · 12:44 pm
Just to confirm, Daniel, that's a Free Bio appointment for Fri 5 Jun, 9am with Jake Murphy at Dee Why. Should I book that in?
Bot · 12:44 pm
sir. A Dee Why.
Patient · 12:44 pm
One moment.
Bot · 12:44 pm
That's right, a Free Bio appointment for Fri 5 Jun, 9am. Should I book that in?
Bot · 12:44 pm
Yes.
Patient · 12:44 pm
Perfect, I'm booking that in now.
Bot · 12:44 pm
Wonderful, I've got you booked in for Fri 5 Jun, 9am. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.
Bot · 12:44 pm
Yep.
Patient · 12:44 pm
Mm-hmm.
Bot · 12:44 pm
Thanks for confirming, Daniel—you're all set, and we'll see you Friday morning at 9.
Bot · 12:44 pm
No worries. Thank you.
Patient · 12:44 pm
No worries, have a great day.
Bot · 12:44 pm
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