Xan Ditkoff

SurfRehab · chatwoot · +85257448862 · chatwoot #1186

State reschedule request · Status active · Intent — · booked

Transcript · 58 messages

Hi Alister, I got your contact from Marc. Do you have any availability at all for a session?

Patient · 04:01 pm

Hey there! Great to hear from you, and thanks to Marc for the referral 😊 Just a quick question before I check availability. Are you based here in Bali, or are you overseas? It just helps me figure out the best way to get you started.

Bot · 04:02 pm

I’m based here in Bali. Down right next to Uluwatu

Patient · 04:02 pm

Oh awesome, you're right in the neighbourhood then! We're based at Kala Surf Camp in Uluwatu, so super convenient for you. Just so you know, we currently have a couple of options: - **Alister** (that's who you're chatting with 😊) - Initial consultation is Rp 1,500,000 for 45 mins - **Tiyas Masaid** & **Laili Nuriya** (our senior therapists) are both offering **free consultations** at the moment Want me to check availability across all three, or do you have a preference?

Bot · 04:03 pm

Yes please let me know availability across all three. Thank you 🙏

Patient · 04:04 pm

Here's what's available at Kala Surf Camp, Uluwatu. I've broken it down by therapist for you: --- 🟢 **Tiyas Masaid** (free consultation, 45 mins) *Fri 8 May (today!)* • 3:30pm • 4pm *Mon 11 May* • 12pm • 12:45pm • 1:30pm *Tue 12 May* • 2:30pm • 3:15pm • 4pm *Wed 13 May* • 1:15pm • 2pm • 2:45pm • 3:30pm *Fri 15 May* • 2:30pm • 3:15pm • 4pm --- 🟢 **Laili Nuriya** (free consultation, 45 mins) *Tue 12 May* • 11:30am • 12:15pm • 1pm • 1:45pm *Wed 13 May* • 9am • 9:45am • 10:30am • 11:15am *Fri 15 May* • 11:30am • 12:15pm • 1pm • 1:45pm --- 🔵 **Alister** (Rp 1,500,000, 45 mins) *Mon 11 May* • 7:15pm *Tue 12 May* • 7am • 10am *Thu 14 May* • 3:45pm • 7:15pm *Mon 18 May* • 3:45pm • 4:30pm • 5:15pm --- The soonest I can get you in is today with Tiyas at 3:30pm if you're free! Otherwise plenty of options across all three next week. Which time works best for you?

Bot · 04:05 pm

I can do today at 330pm with Tiyas

Patient · 04:08 pm

Just so I know what can I expect during the initial consultation?

Patient · 04:09 pm

Great choice! Let me get that sorted for you. Since you're new to the clinic, I'll just need a couple of details to get you set up. Could I grab your: 1. **First name** 2. **Last name** 3. **Email address** And I'll get you booked right in!

Bot · 04:09 pm

That 3:30pm slot with Tiyas is still available, so let's lock it in for you! To answer your question, during your initial consultation Tiyas will chat through what's been going on, have a thorough look at what's happening physically, and from there can provide hands-on treatment to help with any pain or discomfort. You'll also walk away with a clear plan for recovery and strengthening. It's 45 minutes, so there's plenty of time to cover everything properly. Since you're new with us, I just need a few quick details to get you set up: 1. First name 2. Last name 3. Email address Once I've got those, I'll get you booked in straight away 😊

Bot · 04:09 pm

Perfect. Xan Ditkoff, xanditkoff@gmail.com

Patient · 04:10 pm

You're all booked in, Xan! Here are your details: *Friday, 8th May at 3:30pm (Bali time)* With Tiyas Masaid Free Consultation (45 mins) Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260508T073000Z%2F20260508T081500Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. There's also a cafe and restaurant at Kala if you arrive early and want to grab a bite or get some work done. See you this afternoon! 🙏

Bot · 04:11 pm

Thank you 🙏

Patient · 04:11 pm

Hello Xan It's Alister the physio here, we have you in for a time tomorrow at 7.15pm bali time with me. Last week was the final week of free consultations, and now we are back into normal priced consultations. I hope this is ok for you. see you at 7.15pm tomorrow. I have reviewed the notes and we will see you then :) Thank you, From SurfRehab Reception

Bot · 07:07 pm

Yep sounds good. What’s the normal price and do you take credit card or only cash?

Patient · 07:08 pm

A session with Alister is Rp 1,500,000 for 45 mins. Great question on the payment side. I'll double check with Alister on what payment methods we accept and get back to you before tomorrow's session 😊

Bot · 07:09 pm

normal price for my stand alone sessions is 2.2jt now. but happy to do a discount to the old price of 1.5jt because we should have notified you earlier about the free consultations ending. we also have packages for people that live here and need some extra care too. you can pay cash, bank transfer, or wise/paypal

Bot · 07:10 pm

Ok thank you

Patient · 07:10 pm

Ok got it. Thanks

Patient · 07:10 pm

Hi Xan, this is a reminder for your *Surf Rehab* appointment *tomorrow @ 7:15 pm (Bali Time - WITA)* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 09:00 pm

Hello Xan It's Alister here. payment details are : paypal: alister@physiooncapri.com and wise: @alisterstuartcran . for 20 x session hybrid package is 23.5million if you would like to do that. let me know when you make transfer, andif it is for package, i'll set you up with all the online logine codes. I will also send some questions to your email so i can start reviewing your currently weekly program. Thank you, From SurfRehab Reception

Bot · 10:28 pm

Thanks Alister. Let me try to make payment later today and get back to you

Patient · 12:27 pm

Sounds good, Xan! No rush. Just drop us a message once it's done and we'll get everything set up for you ✅

Bot · 12:28 pm

Hello Xan Easy let me know when the transfer is through and we will set you up with the online surf injruy courses, the ebook and mobility routines. and we will also organise a time for next week. Thank you, From SurfRehab Reception

Bot · 02:33 pm

Hey sent, paypal would only let me send in AUD tho. Let me know if you see it

Patient · 05:46 pm

Thanks for letting us know, Xan! I'll get Alister to check his PayPal and confirm it's come through. AUD shouldn't be an issue, but he'll be the one to confirm on his end. We'll get back to you shortly ✅

Bot · 05:46 pm

Hey just following up on this. Thank you

Patient · 12:29 pm

Thanks for the nudge, Xan! I've flagged this with Alister to check his PayPal and confirm it's come through. He'll get back to you shortly ✅

Bot · 12:29 pm

Thanks

Patient · 12:30 pm

Hello Xan It's alister here. Just reaching out personally to let you know that ive gone a holiday to g-land until sunday. When i get home i'll move some things around and get you in for some appointments next week. Also can you send me a run down of your current program to my email: alister@surf-rehab.com Thank you, From SurfRehab Reception

Bot · 07:41 pm

Thanks Alister. I’ll send over my current program later today to your email

Patient · 01:05 pm

just sent this over

Patient · 08:14 pm

Thanks Xan! I'll let Alister know it's in his inbox. He'll take a look once he's back and follow up with you 👍

Bot · 08:15 pm

Hello Xan It's Alister here, can you do 9.45am tuesday? Thank you, From SurfRehab Reception

Bot · 09:55 am

Morning. Any chance you have time in the afternoon? Mornings are a bit difficult

Patient · 10:51 am

Hey Xan! Unfortunately Alister only has the 9:45am slot this Tuesday. No afternoon availability that day. Here's what he does have in the afternoons over the next couple of weeks with Alister at SurfRehab: *Mon 25 May* • 6pm *Thu 28 May* • 3pm • 4pm Would any of those work for you?

Bot · 10:52 am

hey mate it's Alister again, i have a time today at 3.45pm? does that suit? and then starting next week i can block off some consistent times for the next couple weeks to get your program in place then we can start tapering a bit. what times usually in the afternoon are best for you?

Bot · 11:07 am

Yep that works for me

Patient · 11:07 am

Appreciate it

Patient · 11:07 am

Hi Xan, this is a reminder for your *Surf Rehab* appointment *Monday at 2:30 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:01 pm

I Confirm My Appointment

Patient · 04:02 pm

Hi Xan, this is a reminder for your *Surf Rehab* appointment *Monday at 3:00 pm* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:31 pm

Hi is it at 230 or 3pm?

Patient · 04:31 pm

Hi you sent me two messages to confirm my appointment, one said 230pm the other said 3pm. What time is it?

Patient · 07:16 pm

hey xan it is 2.30 pm with Alister for rehab and exercise progression and then 3pm with tiyas for hands on therapy :)

Bot · 10:33 pm

hey xan it is 2.30 pm with Alister for rehab and exercise progression and then 3pm with tiyas for hands on therapy :)

Bot · 10:33 pm

Ok got it

Patient · 10:35 pm

Hi Xan, this is a reminder for your *Surf Rehab* appointment *Thursday @ 2:30 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:05 pm

Hi I think we changed for Friday? Is that possible?

Patient · 04:06 pm

I have a conflict tomorrow afternoon

Patient · 04:06 pm

Hi Xan, this is a reminder for your *Surf Rehab* appointment *Thursday at 3:00 pm* with *Laili Nuriya* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:35 pm

I have to reschedule

Patient · 04:52 pm

Hello Xan It is Alister here. i Have you in for today at 1.30pm. The Ai didnt get updated and sent the reminder for appointment on Thursday. are you ok for today still?? so sorry about the mix up Thank you, From SurfRehab Reception

Bot · 02:01 pm

Hey all good, I got mixed up too bc of the message yesterday. I’m actually a drive away out of the Bukit with the gf. My bad as well. Let’s just meet up for next scheduled time which I think is Monday?

Patient · 02:57 pm

Hi Xan, this is a reminder for your *Surf Rehab* appointment *Monday at 2:00 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 03:31 pm

I Confirm My Appointment

Patient · 04:28 pm

Connecting…