+61481222413
ModPod Podiatry · twilio_voice · +61481222413
State — · Status handed off · Intent human handoff
Transcript · 30 messages
Do I have any upcoming appointment
Patient · 01:40 pm
I can't see any upcoming appointments for you at the moment.
Bot · 01:40 pm
Okay. Could I book an appointment in place?
Patient · 01:40 pm
No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?
Bot · 01:40 pm
I need a new pair of orthotics.
Patient · 01:40 pm
Mm-hmm.
Bot · 01:40 pm
Let me see what we offer for orthotics. Just so I can find the right appointment, which of our clinics works best for you — Deewhy, Mossmen, North Ryde, Rose Bay, or Sydney?
Bot · 01:40 pm
Dee Why
Patient · 01:40 pm
I'll check that now.
Bot · 01:40 pm
Let me find the right service for you.
Bot · 01:40 pm
For a new pair of orthotics, we'd do a New Biomechanical assessment — that's a 40-50 minute appointment where we put you on our special medical treadmill to map pressure points and how you walk, then build your personalised plan. Have you had orthotics before, or would this be your first pair?
Bot · 01:40 pm
I... I've had authorities before.
Patient · 01:41 pm
Okay.
Bot · 01:41 pm
Got it, so this would be a reorder. Let me check what's available at Dee Why for you.
Bot · 01:41 pm
I can do a Biomechanical Existing Pt appointment for Fri 29 May, 11am with Jake Murphy at Dee Why, or a Biomechanical Existing Pt appointment for Fri 5 Jun, 9am with Jake Murphy at Dee Why. Which works better?
Bot · 01:41 pm
Friday the twenty ninth.
Patient · 01:41 pm
Right.
Bot · 01:41 pm
Just to confirm, Daniel, that's a Biomechanical Existing Pt appointment for Fri 29 May, 11am with Jake Murphy at Dee Why. Should I book that in?
Bot · 01:41 pm
How much is that? Sorry.
Patient · 01:41 pm
I'll look at that with you.
Bot · 01:41 pm
It's two hundred and fifty five dollars total, made up of a one hundred and forty five dollar initial assessment and history, and one hundred and ten dollars for the biomechanical exam component.
Shall I go ahead and book that in for you?
Bot · 01:41 pm
Oh, that's a little bit expensive. Um, is there anything cheaper?
Patient · 01:42 pm
Let me go through that with you.
Bot · 01:42 pm
I'd want to make sure the team confirms the right option for you rather than guess at a lower price. Want me to have someone give you a quick call back to go over that?
Bot · 01:42 pm
Sure.
Patient · 01:42 pm
Got you.
Bot · 01:42 pm
Let me get that sorted for you.
Bot · 01:42 pm
The team will give you a call back shortly to go over the options for you, Daniel. Thanks for calling ModPod Podiatry — have a great afternoon!
Bot · 01:42 pm
Thank you.
Patient · 01:42 pm
No worries, have a great day.
Bot · 01:42 pm
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