Alex Greenberg

SurfRehab · chatwoot · +15165801516 · chatwoot #1174

State — · Status active · Intent general info · booked

Analysis · 1 issue

Customer confused

customer_unhappy · medium

Patient does not recognize the practitioner (Laili Nuriya) assigned to their upcoming appointment

Transcript · 43 messages

Hey how’s it going? someone reccomended you for some physical therapy rehab. I have a little bit of an ankle issue. Do you have any availability tomorrow by chance?

Patient · 02:39 pm

Hey! Thanks for reaching out, glad someone pointed you our way. We'd love to help with your ankle. Quick question, are you currently here in Bali? I noticed you're on a US number, so just want to make sure I point you in the right direction. If you're overseas, we'd start with a free 15-minute online call with Alister to chat through your situation first. But if you're here locally, we can get you in for a consultation in person!

Bot · 02:39 pm

I am currently in Bali. Uluwattu

Patient · 02:40 pm

Consultation would be awesome!

Patient · 02:40 pm

Perfect, you're right in our neighbourhood then! We're based at Kala Surf Camp in Uluwatu, so super convenient for you. We have a few therapists available: - **Alister Cran** (consultations are Rp 1,500,000) - **Tiyas Masaid** (currently offering *free* consultations) - **Laili Nuriya** (also offering *free* consultations) Who would you like to see? Or if you'd like, I can check whoever has the earliest availability tomorrow for you.

Bot · 02:40 pm

Sweet I would love a free consultation. Maybe with Tiyas or Laili? Which ever one knows ankles better 😂

Patient · 03:50 pm

Here's what's available tomorrow at Kala Surf Camp, Uluwatu: *Mon 4 May - Laili Nuriya* • 9:45am • 10:30am • 11:15am *Mon 4 May - Tiyas Masaid* • 12pm Both are free consultations (45 mins). Which one works for you?

Bot · 03:51 pm

12pm :)

Patient · 03:51 pm

Great choice! Let me get that booked for you. Since you're new to our system, I'll just need a few details: 1. Your first and last name 2. Your email address Once I have those, I'll lock in that 12pm slot with Tiyas for you!

Bot · 03:51 pm

Alex Greenberg alex.greenberg1@gmail.com

Patient · 04:48 pm

Thank you!

Patient · 04:48 pm

https://maps.app.goo.gl/VUt75bx5ZFdveocB7?g_st=ic

Patient · 04:48 pm

This location correct?

Patient · 04:48 pm

You're all booked in, Alex! Here are your details: *Monday, 4th May at 12pm (Bali time)* With Tiyas Masaid Free Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260504T040000Z%2F20260504T044500Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. If you arrive early, there's a cafe and restaurant at Kala where you can grab a bite or get some work done while you wait. See you tomorrow!

Bot · 04:49 pm

Hello Alex Would you also like to be put on the waitlist for Alister this week too? Thank you, From SurfRehab Reception

Bot · 05:25 pm

I actually leave for a trip on Tuesday. So will do consultation tomorrow and plan after that 🤙🏻

Patient · 05:26 pm

ok sure no problem :)

Bot · 05:26 pm

ok sure no problem :)

Bot · 05:26 pm

Sounds like a plan, Alex! Enjoy the consultation with Tiyas tomorrow and have an awesome trip on Tuesday. We can sort out next steps whenever you're back 🤙

Bot · 05:27 pm

Hi I am here

Patient · 01:55 pm

[Image received]

Patient · 01:55 pm

Thanks for confirming, Alex! We'll see you Mon, 4 May at 12:00 pm with Tiyas Masaid. See you then!

Bot · 01:55 pm

Where do I meet them?

Patient · 01:56 pm

I am here

Patient · 01:56 pm

Looks like you're in the right place, Alex! I'm just checking with Tiyas now on exactly where to meet you. Will get back to you in just a sec.

Bot · 01:56 pm

Hello thanks for your help today. When can expect to get the prescribed excersises from Tiyas?

Patient · 07:19 pm

Glad the session went well, Alex! I'll check with Tiyas on the timeline for getting those exercises over to you and get back to you.

Bot · 07:20 pm

Hey man, hope you’re doing well. Just wanted to follow up one more time on those stretches/exercises we talked about during the consultation whenever you get a chance. No rush — I just wanted to make sure it didn’t slip through the cracks 🙏

Patient · 11:58 am

Hey Alex, appreciate you chasing this up. I've flagged it with Tiyas again to make sure those exercises get to you. Sorry it's taken a bit, we'll get them sorted for you.

Bot · 11:58 am

Hello Alex It's Alister here, just wanted to reach out and personally apologise that you havent been given the rehab work yet. I will follow up on this tomorrow. We are still setting up everything in the new location so we are missing some things. Thank you, From SurfRehab Reception

Bot · 08:05 pm

Hello Alex It's Alister here, apologies on the delay, i sent the rehab exercises to your email. Also, when are you back in uluwatu? I would like to offer you a free session with me personally for the delay in getting you the exercises. let me know :) Thank you, From SurfRehab Reception

Bot · 01:29 pm

Hi Alex, this is a reminder for your *Surf Rehab* appointment *Friday at 1:00 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:36 pm

Hi Alex, this is a reminder for your *Surf Rehab* appointment *Friday at 1:30 pm* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 03:06 pm

2pm today yeah?

Patient · 03:06 pm

Hey Alex! Your appointments are actually tomorrow, Friday 29th May, not today. Here's what you've got booked: *Friday, 29th May at 1:00pm* Bali time (WITA, UTC+8) *Friday, 29th May at 1:30pm* Bali time (WITA, UTC+8) Both at Kala Surf Camp, Uluwatu. See you tomorrow! 🤙

Bot · 03:07 pm

Hi Alex, this is a reminder for your *Surf Rehab* appointment *Monday at 6:15 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 07:45 pm

Hi Alex, this is a reminder for your *Surf Rehab* appointment *Tuesday at 12:00 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 01:33 pm

I Confirm My Appointment

Patient · 01:34 pm

I Confirm My Appointment

Patient · 01:34 pm

Thanks for confirming, Alex! We'll see you Mon, 1 June at 6:15 pm with Alister Cran. See you then!

Bot · 01:35 pm

Hi Alex, this is a reminder for your *Surf Rehab* appointment *Tuesday at 12:30 pm* with *Laili Nuriya* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:03 pm

Who is Laili?

Patient · 03:06 pm

Laili is one of the associate therapists at Surf Rehab, working under Alister's guidance. All the associates are trained in injury prevention, performance and recovery techniques. I don't have her full bio to hand though, so I'll check with Alister and get back to you with more details. In the meantime, you're in good hands! 😊

Bot · 03:06 pm

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