Melisa Olgun

SurfRehab · chatwoot · +17144210817 · chatwoot #612

State — · Status active · Intent other · booked

Analysis · 1 issue

Customer frustrated

customer_unhappy · medium

Patient is unable to join their appointment that started 10 minutes ago due to a broken link. The 'hmm' signals mild frustration and they need immediate help.

Transcript · 58 messages

Is there any chance he has availability later in the day tomorrow?

Patient · 10:00 pm

Unfortunately, there are no later times available tomorrow (Tuesday, December 9th). Your 10:45 AM appointment is actually the latest slot available that day. If you need a later time in the day, I have these options: **Thursday, December 11th:** • 6:45pm **Thursday, December 18th:** • 3:00pm • 3:45pm • 4:30pm • 5:15pm • 6:00pm • 6:45pm Would you like to keep your 10:45 AM appointment tomorrow, or reschedule to one of these later times?

Bot · 10:01 pm

Please keep 10:45

Patient · 10:01 pm

Perfect! Your appointment is confirmed for tomorrow, Tuesday, December 9th at 10:45 AM with Alister at SurfRehab, Kala Surf Camp, Uluwatu. See you then! 🙂

Bot · 10:02 pm

Hi Melisa, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *6:45 PM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 08:46 pm

Hello, what times does Alister have available next week? Wed Friday?

Patient · 08:46 pm

Perfect, we're all set! See you at your appointment. 🙂 Your appointment is tomorrow, Tuesday, December 10th at 6:45 PM with Alister. 📍 SurfRehab - Kala Surf Camp, Uluwatu Pantai Suluban, Uluwatu, Bali If you need any directions or have trouble finding us, just let us know!

Bot · 08:47 pm

Hi Melisa! Unfortunately, Alister doesn't have any availability on Wednesday, December 17th. However, he does have times available on **Friday, December 19th**: • 10:45am • 11:30am • 12:15pm • 1:00pm • 1:45pm If none of those work, here are some other options for next week: **Monday, December 15th:** • 12:15pm • 1:00pm • 1:45pm **Tuesday, December 16th:** • 8:45am • 9:30am • 10:15am • 11:00am • 11:45am **Thursday, December 18th:** • 3:00pm • 3:45pm • 4:30pm • 5:15pm • 6:00pm • 6:45pm Which time works best for you?

Bot · 08:48 pm

Thursday 3pm and Friday 10:45am

Patient · 08:49 pm

Perfect! Both appointments are confirmed: 📅 **Thursday, December 18th at 3:00pm** 📅 **Friday, December 19th at 10:45am** Both with Alister at SurfRehab, Kala Surf Camp, Uluwatu. See you then! 🙂

Bot · 08:51 pm

Hi Melisa, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *11:30 AM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 06:11 pm

Perfect, we're all set! See you at your appointment tomorrow at 11:30 AM with Alister. 🙂 If you need any directions to SurfRehab at Kala Surf Camp, Uluwatu, just let us know!

Bot · 06:12 pm

Hi Melisa, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *3:00 PM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 08:14 pm

Perfect, we're all set! See you tomorrow at 3:00 PM with Alister. 🙂 If you need any directions to SurfRehab at Kala Surf Camp, Uluwatu, just let us know!

Bot · 08:15 pm

Hi Melisa, this is a reminder for your Surf Rehab appointment tomorrow with Alister @ *10:45 AM* Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

I Confirm My Appointment

Patient · 11:40 pm

Perfect, we're all set! See you at your appointment. 🙂 If you need any directions to SurfRehab at Kala Surf Camp, Uluwatu, just let us know!

Bot · 11:40 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Tiyas Masaid* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:15 pm

Hii Selemat malam

Patient · 11:46 pm

Can you tell me Alister’s availability next week please?

Patient · 11:46 pm

Selamat malam Melisa! 😊 How are you going? Are you all set for your upcoming appointment with Tiyas, or is there anything I can help with?

Bot · 11:47 pm

Hii Melisa, selamat malam! 😊 Here's what's available with Alister at SurfRehab, Kala Surf Camp next week: *Thu 23 Apr* • 6:30pm *Fri 24 Apr* • 7:30am • 8:15am It's a fairly light week for Alister. Would any of those work for you?

Bot · 11:47 pm

What time is it again?

Patient · 11:47 pm

Unfortunately not :( need something earlier in the week

Patient · 11:48 pm

Your appointment with Tiyas is on *Tuesday, 21st April at 2:30pm* (Bali time) at Kala Surf Camp, Uluwatu. 😊 Is there anything else you need?

Bot · 11:48 pm

How long will the apt last?

Patient · 11:48 pm

Unfortunately there's nothing available with Alister earlier in the week (Mon-Wed). The Thursday evening and Friday morning slots are his only ones next week. Would you like me to check what Tiyas or Laili have available earlier in the week instead? Or if you'd prefer to stick with Alister, I can look further out for you.

Bot · 11:48 pm

Your appointment with Tiyas is a 45-minute session 😊 As for Alister, unfortunately Thursday and Friday were the only days he has available next week. There's nothing earlier Mon-Wed for him. Would you like me to check what Tiyas or Laili have available earlier in the week? Both are senior physiotherapists and are currently offering free consultations too!

Bot · 11:49 pm

When does Tiyas have availability later in the week? for a second session

Patient · 11:50 pm

Here's what Tiyas has available later in the week at Kala Surf Camp: *Wed 22 Apr* • 2pm • 2:45pm • 3:30pm • 4:15pm *Thu 23 Apr* • 12pm • 12:45pm • 1:30pm • 2:15pm *Fri 24 Apr* • 3:15pm • 4pm Plenty of options! Which time works best for you? 😊

Bot · 11:51 pm

can you put me on the waitlist for alister please?

Patient · 11:51 pm

Can I book Tiyas 2:15pm Thursday?

Patient · 11:51 pm

Of course! I've made a note that you'd like to see Alister earlier in the week if anything opens up. If a slot becomes available, I'll let you know straight away 😊 In the meantime, did any of those Tiyas slots later in the week catch your eye for a second session?

Bot · 11:51 pm

You're all booked in, Melisa! Here are your details: *Thursday, 23rd April at 2:15pm (Bali time)* With Tiyas Masaid Free Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260423T061500Z%2F20260423T070000Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. As for Alister, I've noted that you'd like to see him if anything opens up earlier in the week. I'll keep an eye out and let you know if a slot becomes available! 😊

Bot · 11:52 pm

thank you!

Patient · 11:52 pm

so I am on the waitlist?

Patient · 11:54 pm

Yes! I've noted that you'd like to see Alister if anything opens up earlier in the week. If a slot becomes available, I'll reach out to you straight away 😊 In the meantime, you're all set with your two appointments with Tiyas: • *Tuesday, 21st April at 2:30pm* • *Thursday, 23rd April at 2:15pm* See you soon, Melisa!

Bot · 11:55 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Tuesday at 10:15 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 11:47 am

I Confirm My Appointment

Patient · 12:34 pm

Thanks for confirming, Melisa! We'll see you Tue, 21 Apr at 10:15 am with Alister Cran. See you then!

Bot · 12:34 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Tuesday at 2:30 pm* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:09 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Thursday at 2:15 pm* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 03:46 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Monday at 4:30 pm* with *Alister Cran* - Online appointments will be via a remote call. - Remote call link: https://surfrehab.au4.cliniko.com/c?fnXmnbYtNi2uO0HftEDNWjWPZLfAR7ki7 Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:14 pm

Heya

Patient · 06:36 pm

I’m here

Patient · 06:36 pm

Hey Melisa! 👋 Your online call with Alister is at 4:30pm today, so you should be right to jump in now. Here's your call link: https://surfrehab.au4.cliniko.com/c?fnXmnbYtNi2uO0HftEDNWjWPZLfAR7ki7 I'll let the team know you're ready. See you in there!

Bot · 06:37 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Monday at 3:00 pm* with *Alister* - Online appointments will be via a remote call. - Remote call link: https://meet.surfrehab.com/melisa Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:45 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Monday at 4:30 pm* with *Alister* - Online appointments will be via a remote call. - Remote call link: https://meet.surfrehab.com/melisa-monday-430 Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 06:00 pm

Hi Melisa, this is a reminder for your *Surf Rehab* appointment *Thursday @ 4:00 pm* with *Alister Cran* - Online appointments will be via a remote call. - Remote call link: https://meet.surfrehab.com/melisa-call Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 05:36 pm

I confirm my appointment

Patient · 06:07 pm

hello

Patient · 06:07 pm

can you please send the link again?

Patient · 06:07 pm

Hey Melisa! 👋 Your appointment is confirmed. Here's your call link again: https://meet.surfrehab.com/melisa-call Your appointment was at 4:00pm today, Thursday 28th May, so you should be able to jump in now. See you in there!

Bot · 06:08 pm

hmm its not working

Patient · 06:10 pm

Sorry about that, Melisa! I've flagged this with Alister so he can sort it out for you. He should be in touch shortly to get you connected. Hang tight! 🙏

Bot · 06:11 pm

Connecting…