Marion Woelfl

SurfRehab · chatwoot · +41779760839 · chatwoot #1178

State — · Status active · Intent appointment confirmation · booked

Transcript · 53 messages

Hey there, can I make some appointments with Aleister?

Patient · 11:43 pm

Here's what's available with Alister for a free 15 minute online call. All times are in Bali time (WITA): *Tue 5 May* • 9am • 9:45am *Fri 8 May* • 9am *Mon 11 May* • 5pm • 6:45pm *Tue 12 May* • 7:45am • 10am • 10:45am *Thu 14 May* • 3:45pm *Fri 15 May* • 7:45am • 9am *Mon 18 May* • 3pm • 4:30pm • 5:15pm • 6:45pm I noticed you're calling from a Swiss number. Would you like me to show these in your local timezone as well? And which time works best for you?

Bot · 11:43 pm

I already had appointments with him so I don’t think I need the call. I arrive on the 15th I. Bali so maybe Monday would be perfect

Patient · 11:48 pm

3 pm

Patient · 11:48 pm

Here's what's available with Alister at SurfRehab, Kala Surf Camp on Monday 18th May (Bali time): *Mon 18 May* • 3pm • 3:45pm • 4:30pm • 5:15pm • 6:45pm Which time works best for you?

Bot · 11:48 pm

3pm

Patient · 11:49 pm

You're all booked in, Marion! Here are your details: *Monday, 18th May at 3pm (Bali time)* With Alister Initial Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Here's our location: https://maps.app.goo.gl/u7QQgjiNYCczzyT8A Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260518T070000Z%2F20260518T074500Z&location=SurfRehab Just a heads up, within 24 hours of your appointment, our cancellation policy means the full consultation fee applies. If you're on a package, you'll lose one of your sessions. This applies to both cancellations and reschedules. There's also a cafe and restaurant at Kala if you arrive early. See you then! 😊

Bot · 11:50 pm

I already paid a pass of 10 classes and still have 5 or 4

Patient · 11:52 pm

Will have to check with Alister how many I still have

Patient · 11:52 pm

Should I book the other appointments as well

Patient · 11:52 pm

Thanks for letting me know, Marion! I don't have access to your package balance on my end, so I'll check with Alister to confirm how many sessions you have remaining and make sure Monday's consultation comes off your existing package. I'll get back to you once I have that sorted.

Bot · 11:52 pm

Perfect. Thank you. Could we also make the other appointments maybe Thursday?

Patient · 11:54 pm

21st at 3:45 pm also pls

Patient · 11:56 pm

Done! Here are your details: *Thursday, 21st May at 3:45pm (Bali time)* With Alister Consultation (45 mins) SurfRehab at Kala Surf Camp, Uluwatu Add to calendar: https://calendar.google.com/calendar/render?action=TEMPLATE&text=Appointment+with+Alister+Cran+at+Surf+Rehab&dates=20260521T074500Z%2F20260521T083000Z&location=SurfRehab So that's two booked now, Monday 18th at 3pm and Thursday 21st at 3:45pm. Did you want to book any more? 😊

Bot · 11:56 pm

Perfect

Patient · 11:57 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Monday at 3:00 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 04:30 pm

I Confirm My Appointment

Patient · 12:38 am

Thanks for confirming, Marion! We'll see you Mon, 18 May at 3:00 pm with Alister Cran. See you then!

Bot · 12:38 am

Hello, just checking about my next appointment? I think Alister might have changed it because we will go to the gym? Or is it still tomorrow 3:45?

Patient · 08:24 pm

Hey Marion! 😊 Your next appointment is showing as *Thursday, 21st May at 3:45pm* (Bali time), not tomorrow (Wednesday). So you've got one more day! As for any changes Alister may have made to the session plan (like heading to the gym), I wouldn't have visibility on that on my end. That's something Alister would be best to confirm directly. But the time and day are still locked in as Thursday 3:45pm. See you then!

Bot · 08:26 pm

Ok no worries, sorry yeah I meant Thursday :)

Patient · 08:35 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Thursday at 3:45 pm* with *Alister Cran* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 05:21 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Tuesday at 11:45 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 01:18 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Tuesday at 12:15 pm* with *Laili Nuriya* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 01:48 pm

I Confirm My Appointment

Patient · 02:41 pm

Thanks for confirming, Marion! We'll see you Tue, 26 May at 11:45 am with Alister Cran. See you then!

Bot · 02:41 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Friday at 11:30 am* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 01:06 pm

Hey which Friday?

Patient · 01:07 pm

I can’t on Friday’s I have teacher training, sorry I don’t know about this appointment

Patient · 01:07 pm

That's tomorrow, Friday 29th May at 11:30am Bali time (WITA, UTC+8) with Alister at Kala Surf Camp, Uluwatu 😊 Would you like to confirm?

Bot · 01:07 pm

Yes but I don’t have an appointment

Patient · 01:08 pm

It should be next week

Patient · 01:08 pm

Beginning

Patient · 01:08 pm

I can see you have two appointments on Friday 29th May (11:30am and 12pm Bali time), which looks like a hybrid session. You also have an appointment on Tuesday 2nd June at 1:15pm. Since the Friday appointment is within 48 hours, I do need to let you know about our rescheduling policy: - 24-48 hours notice: 50% of consultation fee, or one full session deducted from your package - Less than 24 hours: 100% of the consultation fee, or a session deducted from your package - No-show: 100% of the consultation fee, or a session deducted from your package Would you still like to go ahead and move the Friday session to the beginning of next week? If so, I'll check what's available on Monday 1st June for you.

Bot · 01:09 pm

Ok alister and I didn’t talk about it I actually send him a message when we should schedule the appointment but haven’t heard back

Patient · 01:10 pm

But yeah the Tuesday one is fine

Patient · 01:10 pm

I did not have an appointment Friday

Patient · 01:10 pm

Please double check this with Alister

Patient · 01:10 pm

I totally understand, Marion. It sounds like there was a miscommunication about the Friday booking. I'd suggest reaching out to Alister directly at alister@surf-rehab.com to sort that out, since he'd be the one to speak to about the scheduling mix-up and the cancellation policy. In the meantime, your Tuesday appointment is confirmed! 😊 *Tuesday, 2nd June at 1:15pm Bali time (WITA, UTC+8)* With Alister At Kala Surf Camp, Uluwatu See you then!

Bot · 01:12 pm

I also did not have the Tuesday session sheduled. Actually we had no session scheduled. But tueday works for me. Friday’s I am not available

Patient · 01:12 pm

I don’t need to reschedule as I do not have an appointment scheduled. Thank you.

Patient · 01:13 pm

I will talk to him directly

Patient · 01:13 pm

I hear you, Marion. I completely understand your frustration. You're saying none of these sessions were scheduled by you, and I believe you. It sounds like there's been a mix-up on the booking side. Here's where things stand: **Tuesday, 2nd June at 1:15pm Bali time (WITA, UTC+8)** - You're happy to keep this one, so that's great. ✅ **Friday, 29th May (11:30am + 12pm)** - You didn't book these and you're not available Fridays. I'll make sure Alister is made aware of this so he can sort it out on his end. Since you're saying these weren't arranged between you, the cancellation policy shouldn't apply here, but that's ultimately for Alister to confirm. I'd really recommend dropping him a quick message at alister@surf-rehab.com just so he sees it directly, as I'm not able to resolve the scheduling dispute from my side. In the meantime, your Tuesday session is all set! 😊

Bot · 01:13 pm

Tuesday is ok. Friday is not. Since I am not available there and it’s too last minute to tell me today to have an appointment tomorrow. I am in teacher training so there is no option to shedule a session then

Patient · 01:15 pm

Completely understood, Marion. I hear you loud and clear. ✅ **Tuesday, 2nd June at 1:15pm Bali time (WITA, UTC+8)** - confirmed. ❌ **Friday** - noted. You didn't book it, you're not available, and it's too short notice. Totally reasonable. I'll leave the Friday situation for you and Alister to sort out directly. You can reach him at alister@surf-rehab.com. See you Tuesday! 😊 Your clinic team

Bot · 01:16 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Friday at 12:00 pm* with *Tiyas Masaid* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 01:36 pm

Hi Marion, Reception here. We have cancelled your friday bookings, please ignore the automated message above. Thank you

Bot · 01:37 pm

Hi Marion, Reception here. We have cancelled your friday bookings, please ignore the automated message above. Thank you

Bot · 01:37 pm

Sorry but we just agreed that I don’t have an appointment tomorrow 😅

Patient · 01:37 pm

Ok thanks

Patient · 01:37 pm

Hi Marion, this is a reminder for your *Surf Rehab* appointment *Tuesday at 1:15 pm* with *Alister* - Location for in-person appointments: *Kala Surf Camp, Uluwatu*. - https://share.google/Mm7KZ74WJOIAlI4lN Click the button below to confirm - otherwise, let me know if you need to reschedule.

Bot · 02:48 pm

I Confirm My Appointment

Patient · 02:48 pm

Thanks for confirming, Marion! We'll see you Tue, 2 June at 1:15 pm with Alister Cran. See you then!

Bot · 02:49 pm

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