+61481222413

ModPod Podiatry · twilio_voice · +61481222413

State — · Status active · Intent —

Analysis · 1 issue

Booking intent, no conversion

booking_intent_unfulfilled · low

Patient mentioned book/cancel/reschedule, but the conversation has no converted_at and was not handed off.

Transcript · 17 messages

I need to book an appointment, please.

Patient · 12:07 pm

No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?

Bot · 12:07 pm

I need to book in a... sorry. I have orthotics that I need to get.

Patient · 12:07 pm

One moment.

Bot · 12:07 pm

Are you looking to get your first pair of custom orthotics, or are you reordering a pair you've had before?

Bot · 12:07 pm

Customer orthotics.

Patient · 12:07 pm

Mm-hmm.

Bot · 12:07 pm

Let me see what we have for that.

Bot · 12:07 pm

For custom orthotics as a new patient, we'd do a New Biomechanical assessment — that's a 40-50 minute appointment at two hundred and fifty-five dollars total, made up of a one hundred and forty-five dollar initial assessment and a one hundred and ten dollar biomechanical exam. Which of our clinics works best for you — Dee Why, Mosman, North Ryde, Rose Bay, or Sydney?

Bot · 12:07 pm

First,

Patient · 12:07 pm

Okay.

Bot · 12:07 pm

I'm sorry, I didn't quite catch that — could you let me know which clinic works best for you?

Bot · 12:07 pm

Mosman.

Patient · 12:08 pm

I'll check that now.

Bot · 12:08 pm

I can do a Biomechanical Existing Pt appointment for Mon 1 Jun, 4pm with Alison Pasut at Mossmen, or a Biomechanical Existing Pt appointment for Thu 4 Jun, 12pm with Alison Pasut at Mossmen. Which works better?

Bot · 12:08 pm

Wait. How much is it again?

Patient · 12:08 pm

Just to clarify, which one did you want: Mon 1 Jun, 4pm, or Thu 4 Jun, 12pm?

Bot · 12:08 pm

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