CAb800d8a93b8b604b7785960fe7a54830

Routiq · +61483937667 → +61468021490 · cliniko

Started 29/05/2026, 5:47:47 pm · Duration 91s · Turns 1 · Outcome completed · End caller_hangup

Cost $0.1105 AUD (LLM $0.0021 · CR $0.0632 · STT $0.0136 · Twilio $0.0316)

Call recording · 91s

recording_sid: RE5f50410f75ee4067431b0795704a45a9

›Full Transcript · 2 messages

USER+0:26.7

Hi. This is Emma from Scalex. We are talking to similar companies in your Sydney area. We provide remote estimators, quantity surveyors, and admin staff starting from only seventeen dollars to eighteen dollars per hour. Have you thought about considering remote staff like other companies are doing?

BOT+0:27.2immediate_ack

Mm-hmm.

State Flow · 4 states · 2 utterances

STATE 01init
init
WebSocket opened and prefetch (patient lookup, current bookings, recent thread, preferences) is in flight. No agent utterance yet.
Enters when
Twilio ConversationRelay opens the WebSocket.
Exits when
Prefetch completes → greeting.
Allowed tools
No tools — the route layer is fetching DB state in parallel.
synthetic
+0:00.0
Call answered. Agent is initializing the session for Routiq.
Tenant:
Routiq
PMS:
cliniko
Direction:
+61483937667 → +61468021490
Conversation:
3005f03e-6281-4006-83b3-9fa1e649e27f
greeting· 1.1s later
STATE 02greeting
greeting
Deterministic agent greeting plays once prefetch resolves and before the caller speaks for the first time.
Enters when
Prefetch resolves; route layer emits the greeting TTS.
Exits when
Caller responds → first buildVoiceBookingFlow pass routes to booking_discovery / rescheduling / cancelling / answering_query / verifying_identity.
Allowed tools
No tools — single deterministic utterance.
synthetic
+0:00.9
Prefetched the caller’s record in 0.9s. Agent is now greeting the caller.
No prior record matched this caller — they came in cold.
booking in progress· 26.1s later
STATE 03booking in progressflow state
+0:27.0
FSM routed to booking in progress. Because no specific rule matched the caller’s last turn — no FSM rule matched. Directive: booking in progress. Tools available: GetPatientDetails, CheckAvailability, GetServicesAndPricing, GetAppointmentTypes, ConvertTimezone, EscalateToHuman, TransferCall, AddToWaitlist.
USER+0:26.7
Hi. This is Emma from Scalex. We are talking to similar companies in your Sydney area. We provide remote estimators, quantity surveyors, and admin staff starting from only seventeen dollars to eighteen dollars per hour. Have you thought about considering remote staff like other companies are doing?
BOT+0:27.2immediate_ack
Mm-hmm.
FSM internals
trigger: unknown/low · evidence=no_rule_matched · context=unknown
directive: booking_in_progress
allowed tools: GetPatientDetails, CheckAvailability, GetServicesAndPricing, GetAppointmentTypes, ConvertTimezone, EscalateToHuman, TransferCall, AddToWaitlist
raw: booking_in_progress
ended· 1m 3s later
STATE 04endedsynthetic
+1:30.3
Call ended after 91s · 1 turn · reason: caller_hangup.

Tool calls · 0

No tools called.

Call Notes

No call notes captured for this call.

FSM Final State

status

active

Click a state to jump to its detail card above. Red border = FSM stalled at a tool inside that state.

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