CA93e8da0bd93e3c5b71a55ace122c9ec5

Call recording · 5s

State Flow · 3 states · 0 utterances

1. STATE 01init

   init

   WebSocket opened and prefetch (patient lookup, current bookings, recent thread, preferences) is in flight. No agent utterance yet.

   Enters when

   Twilio ConversationRelay opens the WebSocket.

   Exits when

   Prefetch completes → greeting.

   Allowed tools

   No tools — the route layer is fetching DB state in parallel.

   synthetic

   +0:00.0

   Call answered. Agent is initializing the session for Routiq.

   Tenant:

   Routiq

   PMS:

   cliniko

   Direction:

   +61481222413 → +61468021490

   Conversation:

   9e97453e-5052-408f-891a-7216e7e1c6f5

2. greeting· 1.4s later
   STATE 02greeting

   greeting

   Deterministic agent greeting plays once prefetch resolves and before the caller speaks for the first time.

   Enters when

   Prefetch resolves; route layer emits the greeting TTS.

   Exits when

   Caller responds → first buildVoiceBookingFlow pass routes to booking_discovery / rescheduling / cancelling / answering_query / verifying_identity.

   Allowed tools

   No tools — single deterministic utterance.

   synthetic

   +0:01.1

   Prefetched the caller’s record in 1.2s. Agent is now greeting the caller.

   Data prefetched for this caller

   Matched patient

   Name:Daniel Welsh

   Mobile:+61481222413

   Email:daniel.welsh@routiqdemo.com

   DOB:—

   First seen:1/10/24

   Last seen:26/5/26

   Last type:Standard Appointment

   Last practitioner:Daniel Welsh

   Last clinic:Routiq Reengagement

   Outreach status:none

   Appointment notes: Prefers morning appointments. Needs 60min sessions for comprehensive treatment.

   Extra info: Active runner training for marathon. History of IT band syndrome. Responds well to dry needling.

   Recent past appointments (showing 5 of 34)

   • 29/5/26, 12:00 pmStandard Appointment· Daniel Welsh· Routiq Reengagementcancelled
   • 29/5/26, 11:00 amStandard Appointment· Daniel Welsh· Routiq Reengagementcancelled
   • 26/5/26, 4:00 pmStandard Appointment· Daniel Welsh· Routiq Reengagementscheduled
   • 25/5/26, 2:00 pmStandard Appointment· Daniel Welsh· Routiq Reengagementcancelled
   • 25/5/26, 2:00 pmStandard Appointment· Daniel Welsh· Routiq Reengagementcancelled

   34 total appointments on file · 0 pre-call messages in this conversation
3. ended· 3.5s later
   STATE 03endedsynthetic

   +0:04.6

   Call ended after 5s · 0 turns · reason: caller_hangup.

Tool calls · 0

Call Notes

FSM Final State