CA63b25013bc03b4a0753e7a3626b67541

Routiq Reengagement · +61243391243 → +61468078820 · cliniko

Started 27/05/2026, 11:47:41 am · Duration 12s · Turns 0 · Outcome completed · End caller_hangup

Call recording · 12s

recording_sid: REd883962982e107ba18c2816934451f14

›Full Transcript · 0 messages

No voice messages recorded for this call.

STATE 01init
init
WebSocket opened and prefetch (patient lookup, current bookings, recent thread, preferences) is in flight. No agent utterance yet.
Enters when
Twilio ConversationRelay opens the WebSocket.
Exits when
Prefetch completes → greeting.
Allowed tools
No tools — the route layer is fetching DB state in parallel.
synthetic
+0:00.0
Call answered. Agent is initializing the session for Routiq Reengagement.
Tenant:
Routiq Reengagement
PMS:
cliniko
Direction:
+61243391243 → +61468078820
Conversation:
d2617629-e9a9-4e68-a663-0050734b4c3f
greeting· 513ms later
STATE 02greeting
greeting
Deterministic agent greeting plays once prefetch resolves and before the caller speaks for the first time.
Enters when
Prefetch resolves; route layer emits the greeting TTS.
Exits when
Caller responds → first buildVoiceBookingFlow pass routes to booking_discovery / rescheduling / cancelling / answering_query / verifying_identity.
Allowed tools
No tools — single deterministic utterance.
synthetic
+0:00.3
Prefetched the caller’s record in 0.3s. Agent is now greeting the caller.
No prior record matched this caller — they came in cold.
ended· 11.5s later
STATE 03endedsynthetic
+0:11.8
Call ended after 12s · 0 turns · reason: caller_hangup.

No tools called.

No call notes captured for this call.

status

active

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