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CA44b2fc058c09746d87a64a48391552b8

ModPod Podiatry · +61481222413 → +61468078235 · pracsuite

Started 28/05/2026, 12:24:44 pm · Duration 196s · Turns 14 · Outcome booked · End caller_hangup

Cost $1.0299 AUD (LLM $0.3106 · CR $0.1264 · TTS $0.5025 · STT $0.0272 · Twilio $0.0632)

Call recording · 184s

recording_sid: RE8aac3b0c5c433250bb53c6bfe86e89b6
›Full Transcript · 38 messages
USER+0:15.2
Uh, do I have an appointment already?
BOT+0:15.8
I can't see any upcoming appointments for you at the moment.
USER+0:24.7
Okay. I would like to book an appointment.
BOT+0:25.3
No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?
USER+0:36.1
I... my dog's foot is really sore. Do you deal with dogs?
BOT+0:36.6immediate_ack
Mm-hmm.
BOT+0:38.4
I'm sorry to hear that — we actually only treat people, not pets. For your dog, you'd want to reach out to a veterinarian. But if you have a foot concern of your own we can help with, I'm here to book you in.
USER+0:54.7
Okay. My pinky toe, I stubbed it. Is this something that you can help with?
BOT+0:55.2immediate_ack
Okay.
BOT+0:56.7
I'm sorry to hear that. You've come to exactly the right place — we assess and treat toe injuries all the time. How long ago did you stub it?
USER+1:07.7
I stopped it this morning.
BOT+1:08.2immediate_ack
Right.
BOT+1:09.5
How is it feeling now — is there swelling, bruising, or are you having trouble putting weight on it?
USER+1:17.4
It's a bit bruised.
BOT+1:17.8immediate_ack
Got you.
BOT+1:19.1
Let me see what we offer for that. Which of our clinics works best for you?
USER+1:27.5
Dee Why.
BOT+1:28.0immediate_ack
I'll check that now.
BOT+1:31.8tool_lead_in
Let me find the right appointment for you.
BOT+1:35.6
A New Podiatry Comprehensive would suit you well for this — it's a 30-minute appointment where the podiatrist can assess your toe properly and work out the best treatment. Do you have a preference for morning or afternoon?
USER+1:49.5
Morning.
BOT+1:50.0immediate_ack
Just a sec.
BOT+1:54.0tool_lead_in
Let me check what's available at Dee Why.
BOT+1:57.8
I can do a New Podiatry Comprehensive appointment for Fri 29 May, 11am with Jake Murphy at Dee Why, or a New Podiatry Comprehensive appointment for Fri 29 May, 11:30am with Jake Murphy at Dee Why. Which works better?
USER+2:16.9
Eleven AM.
BOT+2:17.5
Just to clarify, which one did you want: Fri 29 May, 11am, or Fri 29 May, 11:30am?
USER+2:24.1
Eleven AM.
BOT+2:24.7
Just to clarify, which one did you want: Fri 29 May, 11am, or Fri 29 May, 11:30am?
USER+2:28.3
Eleven AM.
BOT+2:28.9
Just to clarify, which one did you want: Fri 29 May, 11am, or Fri 29 May, 11:30am?
USER+2:33.4
The first one.
BOT+2:33.8immediate_ack
Mm-hmm.
BOT+2:34.2
Just to confirm, Daniel, that's a New Podiatry Comprehensive appointment for Fri 29 May, 11am with Jake Murphy at Dee Why. Should I book that in?
USER+2:45.0
Yep.
BOT+2:45.1tool_lead_in
Perfect, I'm booking that in now.
BOT+2:50.0
Wonderful, I've got you booked in for Fri 29 May, 11am. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.
USER+2:59.7
Thank you.
BOT+2:59.8
No worries, have a great day.

State Flow · 12 states · 38 utterances

  1. STATE 01initsynthetic
    +0:00.0
    Call answered. Agent is initializing the session for ModPod Podiatry.
    Tenant:
    ModPod Podiatry
    PMS:
    pracsuite
    Direction:
    +61481222413 → +61468078235
    Conversation:
    f458bae0-2e4a-409d-8acf-96006dfda372
  2. greeting· 4.1s later
    STATE 02greetingsynthetic
    +0:03.9
    Prefetched the caller’s record in 3.9s. Agent is now greeting the caller.
    Data prefetched for this caller
    Matched patient
    Name:Daniel Welsh
    Mobile:+61481222413
    DOB:—
    First seen:—
    Last seen:—
    Outreach status:none
    Recent past appointments (showing 5 of 27)
    • 6/6/26, 10:30 amNew Biomechanical· Will Zalloua· ModPod Podiatry - Dee Whycancelled
    • 5/6/26, 9:00 amFree Bio· Jake Murphy· ModPod Podiatry - Dee Whycancelled
    • 4/6/26, 12:00 pmNew Biomechanical· Alison Pasut· ModPod Podiatry - Mosmancancelled
    • 3/6/26, 2:50 pmNew Biomechanical· Trent Baker· ModPod Podiatry - Mosmancancelled
    • 1/6/26, 3:00 pmNew Biomechanical· Alison Pasut· ModPod Podiatry - Mosmancancelled
    27 total appointments on file · 0 pre-call messages in this conversation
  3. answering query· 11.6s later
    STATE 03answering query/ load_existing_bookingsflow state
    +0:15.5
    FSM routed to answering query (load existing bookings). Because booking request medium — said booking-related words. Agent ran answer current booking status. No tools unlocked yet (still gathering info).
    USER+0:15.2
    Uh, do I have an appointment already?
    BOT+0:15.8
    I can't see any upcoming appointments for you at the moment.
    FSM internals
    trigger: booking_request/medium · evidence=booking_terms · context=unknown
    directive: current_booking_status_known
    action: answer_current_booking_status
    allowed tools: none (still gathering)
    raw: current_booking_status_known
  4. booking in progress· 9.5s later
    STATE 04booking in progress/ elicit_serviceflow state
    +0:25.0
    FSM routed to booking in progress (elicit service). Because booking request medium — said booking-related words. Agent asked the caller what their visit is about. No tools unlocked yet (still gathering info).
    USER+0:24.7
    Okay. I would like to book an appointment.
    BOT+0:25.3
    No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?
    FSM internals
    trigger: booking_request/medium · evidence=booking_terms · context=unknown
    directive: visit_reason_required
    action: ask_visit_reason
    allowed tools: none (still gathering)
    raw: visit_reason_required
  5. awaiting service lookup· 11.4s later
    STATE 05awaiting service lookup/ elicit_serviceflow state
    +0:36.4
    FSM routed to awaiting service lookup (elicit service). Because no specific rule matched the caller’s last turn — no FSM rule matched. Directive: awaiting service lookup. Tools available: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone, EscalateToHuman, TransferCall.
    USER+0:36.1
    I... my dog's foot is really sore. Do you deal with dogs?
    BOT+0:36.6immediate_ack
    Mm-hmm.
    BOT+0:38.4
    I'm sorry to hear that — we actually only treat people, not pets. For your dog, you'd want to reach out to a veterinarian. But if you have a foot concern of your own we can help with, I'm here to book you in.
    USER+0:54.7
    Okay. My pinky toe, I stubbed it. Is this something that you can help with?
    BOT+0:55.2immediate_ack
    Okay.
    BOT+0:56.7
    I'm sorry to hear that. You've come to exactly the right place — we assess and treat toe injuries all the time. How long ago did you stub it?
    USER+1:07.7
    I stopped it this morning.
    BOT+1:08.2immediate_ack
    Right.
    BOT+1:09.5
    How is it feeling now — is there swelling, bruising, or are you having trouble putting weight on it?
    USER+1:17.4
    It's a bit bruised.
    BOT+1:17.8immediate_ack
    Got you.
    BOT+1:19.1
    Let me see what we offer for that. Which of our clinics works best for you?
    USER+1:27.5
    Dee Why.
    BOT+1:28.0immediate_ack
    I'll check that now.
    BOT+1:31.8tool_lead_in
    Let me find the right appointment for you.
    toolGetServicesAndPricing330ms · ok
    +1:32.3
    in:{}
    out:[{"name":"Home Visit Morning","price":"Contact for pricing","duration":"30 minutes","appointment_type_id":"50011"},{"name":"Strapping 20 mins","price":"Contact…
    BOT+1:35.6
    A New Podiatry Comprehensive would suit you well for this — it's a 30-minute appointment where the podiatrist can assess your toe properly and work out the best treatment. Do you have a preference for morning or afternoon?
    FSM internals
    trigger: unknown/low · evidence=no_rule_matched · context=unknown
    directive: awaiting_service_lookup
    allowed tools: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone, EscalateToHuman, TransferCall
    raw: awaiting_service_lookup
  6. booking in progress· 1m 13s later
    STATE 06booking in progress/ elicit_serviceflow state
    +1:49.8
    FSM routed to booking in progress (elicit service). Because alternate time high — time prompt. Directive: booking in progress. Tools available: GetPatientDetails, CheckAvailability, GetServicesAndPricing, GetAppointmentTypes, ConvertTimezone, EscalateToHuman, TransferCall.
    USER+1:49.5
    Morning.
    BOT+1:50.0immediate_ack
    Just a sec.
    BOT+1:54.0tool_lead_in
    Let me check what's available at Dee Why.
    FSM internals
    trigger: alternate_time/high · evidence=time_prompt · context=time_window
    directive: booking_in_progress
    allowed tools: GetPatientDetails, CheckAvailability, GetServicesAndPricing, GetAppointmentTypes, ConvertTimezone, EscalateToHuman, TransferCall
    raw: booking_in_progress
  7. awaiting service lookup· 4.7s later
    STATE 07awaiting service lookup/ check_availabilityflow state
    +1:54.5
    FSM routed to awaiting service lookup (check availability). Directive: awaiting service lookup check availability. Tools available: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone.
    FSM internals
    directive: awaiting_service_lookup / check_availability
    allowed tools: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone
    raw: awaiting_service_lookup / check_availability
  8. offering slots· 2.9s later
    STATE 08offering slots/ present_slotsflow state
    +1:57.4
    FSM routed to offering slots (present slots). Directive: offering slots present slots inline. Tools available: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, EscalateToHuman, TransferCall.
    toolCheckAvailability2935ms · ok
    +1:57.5
    in:{"business_id":"37","appointment_type_id":"1001"}
    out:{"locations":[{"id":"37","name":"ModPod Podiatry - Dee Why"}],"total_slots":7,"location_name":"ModPod Podiatry - Dee Why","practitioners":[{"id":"27","name":"J…
    BOT+1:57.8
    I can do a New Podiatry Comprehensive appointment for Fri 29 May, 11am with Jake Murphy at Dee Why, or a New Podiatry Comprehensive appointment for Fri 29 May, 11:30am with Jake Murphy at Dee Why. Which works better?
    FSM internals
    directive: offering_slots / present_slots_inline
    allowed tools: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, EscalateToHuman, TransferCall
    raw: offering_slots / present_slots_inline
  9. offering slots· 19.8s later
    STATE 09offering slots/ present_slotsflow state
    +2:17.2
    FSM routed to offering slots (present slots). Because ambiguous medium — unresolved two slot reply. Agent ran clarify two slot choice. No tools unlocked yet (still gathering info).
    USER+2:16.9
    Eleven AM.
    BOT+2:17.5
    Just to clarify, which one did you want: Fri 29 May, 11am, or Fri 29 May, 11:30am?
    USER+2:24.1
    Eleven AM.
    BOT+2:24.7
    Just to clarify, which one did you want: Fri 29 May, 11am, or Fri 29 May, 11:30am?
    USER+2:28.3
    Eleven AM.
    BOT+2:28.9
    Just to clarify, which one did you want: Fri 29 May, 11am, or Fri 29 May, 11:30am?
    FSM internals
    trigger: ambiguous/medium · evidence=unresolved_two_slot_reply · context=two_slot_choice
    directive: offering_slots / unclear_reply
    action: clarify_two_slot_choice
    allowed tools: none (still gathering)
    raw: offering_slots / unclear_reply
  10. awaiting final confirmation· 16.2s later
    STATE 10awaiting final confirmationflow state
    +2:33.4
    FSM routed to awaiting final confirmation. Because slot choice high — two slot choice prompt,slot choice terms. Agent ran final slot confirmation. No tools unlocked yet (still gathering info).
    USER+2:33.4
    The first one.
    BOT+2:33.8immediate_ack
    Mm-hmm.
    BOT+2:34.2
    Just to confirm, Daniel, that's a New Podiatry Comprehensive appointment for Fri 29 May, 11am with Jake Murphy at Dee Why. Should I book that in?
    FSM internals
    trigger: slot_choice/high · evidence=two_slot_choice_prompt,slot_choice_terms · context=two_slot_choice
    directive: two_slot_choice_selected
    action: final_slot_confirmation
    allowed tools: none (still gathering)
    raw: two_slot_choice_selected
  11. booking existing patient· 11.6s later
    STATE 11booking existing patientflow state
    +2:45.0
    FSM routed to booking existing patient. Because confirmation high — final confirmation prompt. Agent ran book confirmed selected slot. No tools unlocked yet (still gathering info).
    USER+2:45.0
    Yep.
    BOT+2:45.1tool_lead_in
    Perfect, I'm booking that in now.
    toolCreateAppointment4701ms · ok
    +2:49.8
    in:{"starts_at":"2026-05-29T11:00:00","patient_id":"896058","business_id":"37","practitioner_id":"27","appointment_type_id":"1001"}
    out:{"spoken":"Wonderful, I've got you booked in for Fri 29 May, 11am. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confir…
    BOT+2:50.0
    Wonderful, I've got you booked in for Fri 29 May, 11am. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.
    USER+2:59.7
    Thank you.
    BOT+2:59.8
    No worries, have a great day.
    FSM internals
    trigger: confirmation/high · evidence=final_confirmation_prompt · context=final_confirmation
    directive: final_confirmation_received_for_loaded_slot
    action: book_confirmed_selected_slot
    allowed tools: none (still gathering)
    raw: final_confirmation_received_for_loaded_slot
  12. ended· 31.1s later
    STATE 12endedsynthetic
    +3:16.2
    Call ended after 196s · 14 turns · reason: caller_hangup.

Tool calls · 3

GetServicesAndPricing 330ms · ok
input
{}
output
[
  {
    "name": "Home Visit Morning",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50011"
  },
  {
    "name": "Strapping 20 mins",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50012"
  },
  {
    "name": "WART",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "150010"
  },
  {
    "name": "Initial Tariq Visit",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250046"
  },
  {
    "name": "Repeat Tariq Visit",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250047"
  },
  {
    "name": "Comcare - WC Initial Consult",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250050"
  },
  {
    "name": "Comcare - WC Standard ",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250051"
  },
  {
    "name": "Sports Podiatry Follow Up",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250052"
  },
  {
    "name": "K Laser 20min",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "250055"
  },
  {
    "name": "Collection and KLaser",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250056"
  },
  {
    "name": "Orthotic Assessment",
    "price": "Contact for pricing",
    "duration": "0 minutes",
    "appointment_type_id": "250057"
  },
  {
    "name": "Orth Assessment Existing",
    "price": "Contact for pricing",
    "duration": "40 minutes",
    "appointment_type_id": "250058"
  },
  {
    "name": "K Laser/Strapping",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "250060"
  },
  {
    "name": "4 Week Orthotic Review",
    "price": "Contact for pricing",
    "duration": "0 minutes",
    "appointment_type_id": "250054"
  },
  {
    "name": "K Laser 10min",
    "price": "Contact for pricing",
    "duration": "10 minutes",
    "appointment_type_id": "250059"
  },
  {
    "name": "General 30 mins",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "1000"
  },
  {
    "name": "New Podiatry Comprehensive",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "1001"
  },
  {
    "name": "Biomechanical Existing Pt",
    "price": "Contact for pricing",
    "duration": "40 minutes",
    "appointment_type_id": "50002"
  },
  {
    "name": "General 20mins",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50003"
  },
  {
    "name": "Collection Appt ",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50004"
  },
  {
    "name": "Orth 6 week check",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50005"
  },
  {
    "name": "Free Laser Assessment",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50006"
  },
  {
    "name": "Bio 12 mnth Comprehensive",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50007"
  },
  {
    "name": "Nail Surgery 1 Toe",
    "price": "Contact for pricing",
    "duration": "60 minutes",
    "appointment_type_id": "50009"
  },
  {
    "name": "Nail Surgery 2 Toes",
    "price": "Contact for pricing",
    "duration": "50 minutes",
    "appointment_type_id": "50010"
  },
  {
    "name": "New Biomechanical",
    "price": "Contact for pricing",
    "duration": "40 minutes",
    "appointment_type_id": "50014"
  },
  {
    "name": "Re-dressing",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50015"
  },
  {
    "name": "Diabetic Assessment",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50016"
  },
  {
    "name": "Bio 6 Month Check",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50017"
  },
  {
    "name": "Initial Laser 1 Foot",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50019"
  },
  {
    "name": " Hot Laser follow up",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50020"
  },
  {
    "name": "Shock Wave",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50021"
  },
  {
    "name": "DVA Foot Health Check",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50023"
  },
  {
    "name": "Cold Laser",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50025"
  },
  {
    "name": "Intial Laser 2 Feet",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50026"
  },
  {
    "name": "Free Bio",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250025"
  },
  {
    "name": "3 Month Orthotic Review",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "250053"
  },
  {
    "name": "Home Visit Afternoon",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250061"
  }
]
CheckAvailability 2935ms · ok
input
{
  "business_id": "37",
  "appointment_type_id": "1001"
}
output
{
  "locations": [
    {
      "id": "37",
      "name": "ModPod Podiatry - Dee Why"
    }
  ],
  "total_slots": 7,
  "location_name": "ModPod Podiatry - Dee Why",
  "practitioners": [
    {
      "id": "27",
      "name": "Jake Murphy"
    }
  ],
  "available_slots": [
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-05-29T11:00:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 29 May, 11am [2026-05-29T11:00:00]"
    },
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-05-29T11:30:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 29 May, 11:30am [2026-05-29T11:30:00]"
    },
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-06-05T09:00:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 5 Jun, 9am [2026-06-05T09:00:00]"
    },
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-06-05T09:30:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 5 Jun, 9:30am [2026-06-05T09:30:00]"
    },
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-06-05T11:30:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 5 Jun, 11:30am [2026-06-05T11:30:00]"
    },
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-06-05T14:00:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 5 Jun, 2pm [2026-06-05T14:00:00]"
    },
    {
      "business_id": "37",
      "business_name": "ModPod Podiatry - Dee Why",
      "practitioner_id": "27",
      "duration_minutes": 30,
      "appointment_start": "2026-06-05T14:30:00",
      "practitioner_name": "Jake Murphy",
      "appointment_type_id": "1001",
      "appointment_type_name": "New Podiatry Comprehensive",
      "appointment_start_formatted": "Fri 5 Jun, 2:30pm [2026-06-05T14:30:00]"
    }
  ],
  "deposits_required": false,
  "practitioner_name": "Jake Murphy",
  "has_multiple_locations": false,
  "has_multiple_practitioners": false
}
CreateAppointment 4701ms · ok
input
{
  "starts_at": "2026-05-29T11:00:00",
  "patient_id": "896058",
  "business_id": "37",
  "practitioner_id": "27",
  "appointment_type_id": "1001"
}
output
{
  "spoken": "Wonderful, I've got you booked in for Fri 29 May, 11am. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.",
  "status": "booked_and_sms_sent",
  "appointment_id": "6411209"
}

Call Notes

No call notes captured for this call.

FSM Final State

statusactive
booking_result.statuscreated

Flow Diagram · 12 states

  1. 01
    init
    4.1s later
  2. 02
    greeting
    11.6s later
  3. 03
    answering query
    9.5s later
  4. 04
    booking in progress
    11.4s later
  5. 05
    awaiting service lookup
    1m 13s later
  6. 06
    booking in progress
    4.7s later
  7. 07
    awaiting service lookup
    2.9s later
  8. 08
    offering slots
    19.8s later
  9. 09
    offering slots
    16.2s later
  10. 10
    awaiting final confirmation
    11.6s later
  11. 11
    booking existing patient
    31.1s later
  12. 12
    ended
    instant

Click a state to jump to its detail card above. Red border = FSM stalled at a tool inside that state.

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