CA428cea48df185de9c899a17d4321df94

ModPod Podiatry · +61481222413 → +61468078235 · pracsuite

Started 28/05/2026, 12:05:56 pm · Duration 39s · Turns ? · Outcome failed · End twilio_failed

Cost $0.0768 AUD (LLM $0.0083 · TTS $0.0685)

Call recording · 39s

recording_sid: RE4ef60ea3c07cc2e2f127dd2e3db854f9

›Full Transcript · 5 messages

USER+0:16.1

I need to book an appointment, please.

BOT+0:16.7

No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?

USER+0:25.2

I need a new pair of orthotics.

BOT+0:25.7immediate_ack

Mm-hmm.

BOT+0:27.6

Let me see what we offer for orthotics. Which of our clinics works best for you — Deewhy, Mossmen, North Ryde, Rose Bay, or Sydney?

State Flow · 1 state · 5 utterances

STATE 01init
init
WebSocket opened and prefetch (patient lookup, current bookings, recent thread, preferences) is in flight. No agent utterance yet.
Enters when
Twilio ConversationRelay opens the WebSocket.
Exits when
Prefetch completes → greeting.
Allowed tools
No tools — the route layer is fetching DB state in parallel.
synthetic
+0:00.0
Call answered. Agent is initializing the session for ModPod Podiatry.
Tenant:
ModPod Podiatry
PMS:
pracsuite
Direction:
+61481222413 → +61468078235
Conversation:
d909ffbf-c538-4e98-b11b-c26184c7230e
USER+0:16.1
I need to book an appointment, please.
BOT+0:16.7
No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?
USER+0:25.2
I need a new pair of orthotics.
BOT+0:25.7immediate_ack
Mm-hmm.
BOT+0:27.6
Let me see what we offer for orthotics. Which of our clinics works best for you — Deewhy, Mossmen, North Ryde, Rose Bay, or Sydney?

Tool calls · 0

No tools called.

Call Notes

No call notes captured for this call.

FSM Final State

No v2 session snapshot persisted for this call.

Flow Diagram · 1 state

01
init
36.7s later

Click a state to jump to its detail card above. Red border = FSM stalled at a tool inside that state.

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