CA04d655b8f3198ddbc663f68afbddaeb7

ModPod Podiatry · +61481222413 → +61468078235 · pracsuite

Started 28/05/2026, 1:45:21 pm · Duration 127s · Turns 8 · Outcome booked · End caller_hangup

Cost $0.6519 AUD (LLM $0.1878 · CR $0.0948 · TTS $0.3015 · STT $0.0204 · Twilio $0.0474)

Call recording · 128s

recording_sid: RE8346effb5c4ae6ff5dca45a388be719c

›Full Transcript · 23 messages

USER+0:14.9

Can I book an appointment, please?

BOT+0:15.5

No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?

USER+0:23.5

I have a really sore big toe.

BOT+0:24.0immediate_ack

Mm-hmm.

BOT+0:26.2

I'm sorry to hear that. You've come to exactly the right place; we treat toe pain every day. How long has your big toe been sore?

USER+0:35.7

About a week.

BOT+0:36.2immediate_ack

Okay.

BOT+0:39.9tool_lead_in

Let me find the right appointment for you.

BOT+0:43.4

Is it the nail that's digging in or causing the problem, or is it more the joint itself that's sore?

USER+0:50.6

The joint.

BOT+0:51.1immediate_ack

Right.

BOT+0:52.5

Let's get you organised with one of our podiatrists. Which of our clinics works best for you — Deewhy, Mossmen, North Ryde, Rose Bay, or Sydney?

USER+1:03.4

North Ryde.

BOT+1:03.9immediate_ack

I'll check that now.

BOT+1:11.7

I can do a General 30 mins appointment for Thu 28 May, 2:50pm with Carissa Lee at North Ryde, or a General 30 mins appointment for Thu 28 May, 4pm with Carissa Lee at North Ryde. Which works better?

USER+1:33.4

Four PM with Carissa.

BOT+1:33.8immediate_ack

Got you.

BOT+1:34.4

Just to confirm, Daniel, that's a General 30 mins appointment for Thu 28 May, 4pm with Carissa Lee at North Ryde. Should I book that in?

USER+1:44.6

Yep.

BOT+1:44.7tool_lead_in

Perfect, I'm booking that in now.

BOT+1:50.7

Wonderful, I've got you booked in for Thu 28 May, 4pm. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.

USER+2:02.4

Thank you.

BOT+2:02.5

No worries, have a great day.

State Flow · 10 states · 23 utterances

STATE 01init
init
WebSocket opened and prefetch (patient lookup, current bookings, recent thread, preferences) is in flight. No agent utterance yet.
Enters when
Twilio ConversationRelay opens the WebSocket.
Exits when
Prefetch completes → greeting.
Allowed tools
No tools — the route layer is fetching DB state in parallel.
synthetic
+0:00.0
Call answered. Agent is initializing the session for ModPod Podiatry.
Tenant:
ModPod Podiatry
PMS:
pracsuite
Direction:
+61481222413 → +61468078235
Conversation:
d9dab4f6-278e-4c04-bada-fa08e5b67568
greeting· 4.0s later
STATE 02greeting
greeting
Deterministic agent greeting plays once prefetch resolves and before the caller speaks for the first time.
Enters when
Prefetch resolves; route layer emits the greeting TTS.
Exits when
Caller responds → first buildVoiceBookingFlow pass routes to booking_discovery / rescheduling / cancelling / answering_query / verifying_identity.
Allowed tools
No tools — single deterministic utterance.
synthetic
+0:03.7
Prefetched the caller’s record in 3.7s. Agent is now greeting the caller.
Data prefetched for this caller
Matched patient
Name:Daniel Welsh
Mobile:+61481222413
DOB:—
First seen:—
Last seen:—
Outreach status:none
Recent past appointments (showing 5 of 27)
6/6/26, 10:30 amNew Biomechanical· Will Zalloua· ModPod Podiatry - Dee Whycancelled
5/6/26, 9:00 amFree Bio· Jake Murphy· ModPod Podiatry - Dee Whycancelled
4/6/26, 12:00 pmNew Biomechanical· Alison Pasut· ModPod Podiatry - Mosmancancelled
3/6/26, 2:50 pmNew Biomechanical· Trent Baker· ModPod Podiatry - Mosmancancelled
1/6/26, 3:00 pmNew Biomechanical· Alison Pasut· ModPod Podiatry - Mosmancancelled
27 total appointments on file · 0 pre-call messages in this conversation
booking in progress· 11.5s later
STATE 03booking in progress/ elicit_service
elicit_servicephase
Determine which service / appointment type the caller wants.
flow state
+0:15.2
FSM routed to booking in progress (elicit service). Because booking request medium — said booking-related words. Agent asked the caller what their visit is about. No tools unlocked yet (still gathering info).
USER+0:14.9
Can I book an appointment, please?
BOT+0:15.5
No problem. What's the main concern you'd like the podiatrist to help with, and how long has it been going on?
FSM internals
trigger: booking_request/medium · evidence=booking_terms · context=unknown
directive: visit_reason_required
action: ask_visit_reason
allowed tools: none (still gathering)
raw: visit_reason_required
awaiting service lookup· 8.6s later
STATE 04awaiting service lookup/ elicit_service
elicit_servicephase
Determine which service / appointment type the caller wants.
flow state
+0:23.8
FSM routed to awaiting service lookup (elicit service). Because no specific rule matched the caller’s last turn — no FSM rule matched. Directive: awaiting service lookup. Tools available: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone, EscalateToHuman, TransferCall.
USER+0:23.5
I have a really sore big toe.
BOT+0:24.0immediate_ack
Mm-hmm.
BOT+0:26.2
I'm sorry to hear that. You've come to exactly the right place; we treat toe pain every day. How long has your big toe been sore?
USER+0:35.7
About a week.
BOT+0:36.2immediate_ack
Okay.
BOT+0:39.9tool_lead_in
Let me find the right appointment for you.
toolGetServicesAndPricing372ms · ok
+0:40.5
in:{}
out:[{"name":"Home Visit Morning","price":"Contact for pricing","duration":"30 minutes","appointment_type_id":"50011"},{"name":"Strapping 20 mins","price":"Contact…
BOT+0:43.4
Is it the nail that's digging in or causing the problem, or is it more the joint itself that's sore?
FSM internals
trigger: unknown/low · evidence=no_rule_matched · context=unknown
directive: awaiting_service_lookup
allowed tools: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone, EscalateToHuman, TransferCall
raw: awaiting_service_lookup
booking in progress· 27.1s later
STATE 05booking in progress/ elicit_service
elicit_servicephase
Determine which service / appointment type the caller wants.
flow state
+0:50.9
FSM routed to booking in progress (elicit service). Because no specific rule matched the caller’s last turn — no FSM rule matched. Directive: booking in progress. Tools available: GetPatientDetails, CheckAvailability, GetServicesAndPricing, GetAppointmentTypes, ConvertTimezone, EscalateToHuman, TransferCall.
USER+0:50.6
The joint.
BOT+0:51.1immediate_ack
Right.
BOT+0:52.5
Let's get you organised with one of our podiatrists. Which of our clinics works best for you — Deewhy, Mossmen, North Ryde, Rose Bay, or Sydney?
USER+1:03.4
North Ryde.
BOT+1:03.9immediate_ack
I'll check that now.
FSM internals
trigger: unknown/low · evidence=no_rule_matched · context=unknown
directive: booking_in_progress
allowed tools: GetPatientDetails, CheckAvailability, GetServicesAndPricing, GetAppointmentTypes, ConvertTimezone, EscalateToHuman, TransferCall
raw: booking_in_progress
awaiting service lookup· 19.0s later
STATE 06awaiting service lookup/ check_availability
check_availabilityphase
Looking up available slots via CheckAvailability.
flow state
+1:09.9
FSM routed to awaiting service lookup (check availability). Directive: awaiting service lookup check availability. Tools available: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone.
FSM internals
directive: awaiting_service_lookup / check_availability
allowed tools: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, ConvertTimezone
raw: awaiting_service_lookup / check_availability
offering slots· 1.5s later
STATE 07offering slots/ present_slots
offering_slotsinside appointment_setting
CheckAvailability returned candidate slots and the agent has read them back. The caller has not yet picked one or confirmed. Tools restricted to lookups so the agent can answer questions about the offered service without re-calling CheckAvailability or writing.
Enters when
Prior assistant turn offered two concrete slots AND session has fresh candidate_slots AND the caller has NOT yet picked one or confirmed.
Exits when
Caller picks a slot → awaiting_final_confirmation. Caller asks for different times/service → resolving_service / resolving_location. Caller asks a question about the offered service → stay in offering_slots; LLM answers via lookups. Caller hangs up → closing.
Allowed tools
GetServicesAndPricing, GetAppointmentTypes, EscalateToHuman, TransferCall. NO CheckAvailability (slots already loaded). NO write tools.
present_slotsphase
Reading the available times back to the caller.
flow state
+1:11.4
FSM routed to offering slots (present slots). Directive: offering slots present slots inline. Tools available: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, EscalateToHuman, TransferCall.
toolCheckAvailability1468ms · ok
+1:11.4
in:{"business_id":"39","appointment_type_id":"1001"}
out:{"locations":[{"id":"39","name":"ModPod Podiatry - North Ryde"}],"total_slots":19,"location_name":"ModPod Podiatry - North Ryde","practitioners":[{"id":"28","n…
BOT+1:11.7
I can do a General 30 mins appointment for Thu 28 May, 2:50pm with Carissa Lee at North Ryde, or a General 30 mins appointment for Thu 28 May, 4pm with Carissa Lee at North Ryde. Which works better?
FSM internals
directive: offering_slots / present_slots_inline
allowed tools: GetServicesAndPricing, GetAppointmentTypes, GetPatientDetails, EscalateToHuman, TransferCall
raw: offering_slots / present_slots_inline
awaiting final confirmation· 22.1s later
STATE 08awaiting final confirmation
awaiting_final_confirmationinside appointment_setting
Final slot has been read back to the caller. Waiting for an explicit yes/no before committing the write.
Enters when
Caller picked a slot from offering_slots.
Exits when
Caller confirms → CreateAppointment fires, → post_booking_closing. Caller declines → offering_slots (re-pick) or resolving_service (re-discover).
Allowed tools
No tools allowed. Agent must wait for a verbal yes/no.
flow state
+1:33.4
FSM routed to awaiting final confirmation. Because ambiguous medium — unresolved two slot reply. Agent ran final slot confirmation. No tools unlocked yet (still gathering info).
USER+1:33.4
Four PM with Carissa.
BOT+1:33.8immediate_ack
Got you.
BOT+1:34.4
Just to confirm, Daniel, that's a General 30 mins appointment for Thu 28 May, 4pm with Carissa Lee at North Ryde. Should I book that in?
FSM internals
trigger: ambiguous/medium · evidence=unresolved_two_slot_reply · context=two_slot_choice
directive: two_slot_choice_selected
action: final_slot_confirmation
allowed tools: none (still gathering)
raw: two_slot_choice_selected
booking existing patient· 11.2s later
STATE 09booking existing patient
booking_existing_patient
Caller is an existing patient (identity orthogonal to flow). Available within any flow branch.
Enters when
GetPatientDetails returned a match for the caller.
Exits when
Identity persists for the call lifetime. Flow dimension transitions independently.
Allowed tools
BASE_TOOLS — patient identity is known, no CreatePatient needed.
flow state
+1:44.7
FSM routed to booking existing patient. Because confirmation high — final confirmation prompt. Agent ran book confirmed selected slot. No tools unlocked yet (still gathering info).
USER+1:44.6
Yep.
BOT+1:44.7tool_lead_in
Perfect, I'm booking that in now.
toolCreateAppointment5692ms · ok
+1:50.4
in:{"starts_at":"2026-05-28T16:00:00","patient_id":"896058","business_id":"39","practitioner_id":"28","appointment_type_id":"1000"}
out:{"spoken":"Wonderful, I've got you booked in for Thu 28 May, 4pm. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirm…
BOT+1:50.7
Wonderful, I've got you booked in for Thu 28 May, 4pm. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.
USER+2:02.4
Thank you.
BOT+2:02.5
No worries, have a great day.
FSM internals
trigger: confirmation/high · evidence=final_confirmation_prompt · context=final_confirmation
directive: final_confirmation_received_for_loaded_slot
action: book_confirmed_selected_slot
allowed tools: none (still gathering)
raw: final_confirmation_received_for_loaded_slot
ended· 21.6s later
STATE 10endedsynthetic
+2:06.3
Call ended after 127s · 8 turns · reason: caller_hangup.

Tool calls · 3

GetServicesAndPricing 372ms · ok

input

{}

output

[
  {
    "name": "Home Visit Morning",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50011"
  },
  {
    "name": "Strapping 20 mins",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50012"
  },
  {
    "name": "WART",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "150010"
  },
  {
    "name": "Initial Tariq Visit",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250046"
  },
  {
    "name": "Repeat Tariq Visit",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250047"
  },
  {
    "name": "Comcare - WC Initial Consult",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250050"
  },
  {
    "name": "Comcare - WC Standard ",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250051"
  },
  {
    "name": "Sports Podiatry Follow Up",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250052"
  },
  {
    "name": "K Laser 20min",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "250055"
  },
  {
    "name": "Collection and KLaser",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250056"
  },
  {
    "name": "Orthotic Assessment",
    "price": "Contact for pricing",
    "duration": "0 minutes",
    "appointment_type_id": "250057"
  },
  {
    "name": "Orth Assessment Existing",
    "price": "Contact for pricing",
    "duration": "40 minutes",
    "appointment_type_id": "250058"
  },
  {
    "name": "K Laser/Strapping",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "250060"
  },
  {
    "name": "4 Week Orthotic Review",
    "price": "Contact for pricing",
    "duration": "0 minutes",
    "appointment_type_id": "250054"
  },
  {
    "name": "K Laser 10min",
    "price": "Contact for pricing",
    "duration": "10 minutes",
    "appointment_type_id": "250059"
  },
  {
    "name": "General 30 mins",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "1000"
  },
  {
    "name": "New Podiatry Comprehensive",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "1001"
  },
  {
    "name": "Biomechanical Existing Pt",
    "price": "Contact for pricing",
    "duration": "40 minutes",
    "appointment_type_id": "50002"
  },
  {
    "name": "General 20mins",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50003"
  },
  {
    "name": "Collection Appt ",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50004"
  },
  {
    "name": "Orth 6 week check",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50005"
  },
  {
    "name": "Free Laser Assessment",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50006"
  },
  {
    "name": "Bio 12 mnth Comprehensive",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50007"
  },
  {
    "name": "Nail Surgery 1 Toe",
    "price": "Contact for pricing",
    "duration": "60 minutes",
    "appointment_type_id": "50009"
  },
  {
    "name": "Nail Surgery 2 Toes",
    "price": "Contact for pricing",
    "duration": "50 minutes",
    "appointment_type_id": "50010"
  },
  {
    "name": "New Biomechanical",
    "price": "Contact for pricing",
    "duration": "40 minutes",
    "appointment_type_id": "50014"
  },
  {
    "name": "Re-dressing",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50015"
  },
  {
    "name": "Diabetic Assessment",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50016"
  },
  {
    "name": "Bio 6 Month Check",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50017"
  },
  {
    "name": "Initial Laser 1 Foot",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50019"
  },
  {
    "name": " Hot Laser follow up",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50020"
  },
  {
    "name": "Shock Wave",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50021"
  },
  {
    "name": "DVA Foot Health Check",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50023"
  },
  {
    "name": "Cold Laser",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "50025"
  },
  {
    "name": "Intial Laser 2 Feet",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "50026"
  },
  {
    "name": "Free Bio",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250025"
  },
  {
    "name": "3 Month Orthotic Review",
    "price": "Contact for pricing",
    "duration": "20 minutes",
    "appointment_type_id": "250053"
  },
  {
    "name": "Home Visit Afternoon",
    "price": "Contact for pricing",
    "duration": "30 minutes",
    "appointment_type_id": "250061"
  }
]

CheckAvailability 1468ms · ok

input

{
  "business_id": "39",
  "appointment_type_id": "1001"
}

output

{
  "locations": [
    {
      "id": "39",
      "name": "ModPod Podiatry - North Ryde"
    }
  ],
  "total_slots": 19,
  "location_name": "ModPod Podiatry - North Ryde",
  "practitioners": [
    {
      "id": "28",
      "name": "Carissa Lee"
    },
    {
      "id": "19",
      "name": "Jasem Waizani"
    }
  ],
  "available_slots": [
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "28",
      "duration_minutes": 30,
      "appointment_start": "2026-05-28T14:50:00",
      "practitioner_name": "Carissa Lee",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Thu 28 May, 2:50pm [2026-05-28T14:50:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "28",
      "duration_minutes": 30,
      "appointment_start": "2026-05-28T16:00:00",
      "practitioner_name": "Carissa Lee",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Thu 28 May, 4pm [2026-05-28T16:00:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T09:00:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 9am [2026-06-01T09:00:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T09:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 9:30am [2026-06-01T09:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T10:00:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 10am [2026-06-01T10:00:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T10:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 10:30am [2026-06-01T10:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T11:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 11:30am [2026-06-01T11:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T13:00:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 1pm [2026-06-01T13:00:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T13:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 1:30pm [2026-06-01T13:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-01T14:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Mon 1 Jun, 2:30pm [2026-06-01T14:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-02T13:00:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Tue 2 Jun, 1pm [2026-06-02T13:00:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-02T13:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Tue 2 Jun, 1:30pm [2026-06-02T13:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-02T14:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Tue 2 Jun, 2:30pm [2026-06-02T14:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-02T15:00:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Tue 2 Jun, 3pm [2026-06-02T15:00:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "19",
      "duration_minutes": 30,
      "appointment_start": "2026-06-02T15:30:00",
      "practitioner_name": "Jasem Waizani",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Tue 2 Jun, 3:30pm [2026-06-02T15:30:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "28",
      "duration_minutes": 30,
      "appointment_start": "2026-06-03T13:40:00",
      "practitioner_name": "Carissa Lee",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Wed 3 Jun, 1:40pm [2026-06-03T13:40:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "28",
      "duration_minutes": 30,
      "appointment_start": "2026-06-03T14:10:00",
      "practitioner_name": "Carissa Lee",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Wed 3 Jun, 2:10pm [2026-06-03T14:10:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "28",
      "duration_minutes": 30,
      "appointment_start": "2026-06-03T14:40:00",
      "practitioner_name": "Carissa Lee",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Wed 3 Jun, 2:40pm [2026-06-03T14:40:00]"
    },
    {
      "business_id": "39",
      "business_name": "ModPod Podiatry - North Ryde",
      "practitioner_id": "28",
      "duration_minutes": 30,
      "appointment_start": "2026-06-03T15:10:00",
      "practitioner_name": "Carissa Lee",
      "appointment_type_id": "1000",
      "appointment_type_name": "General 30 mins",
      "appointment_start_formatted": "Wed 3 Jun, 3:10pm [2026-06-03T15:10:00]"
    }
  ],
  "deposits_required": false,
  "practitioner_name": "Carissa Lee",
  "has_multiple_locations": false,
  "has_multiple_practitioners": true
}

CreateAppointment 5692ms · ok

input

{
  "starts_at": "2026-05-28T16:00:00",
  "patient_id": "896058",
  "business_id": "39",
  "practitioner_id": "28",
  "appointment_type_id": "1000"
}

output

{
  "spoken": "Wonderful, I've got you booked in for Thu 28 May, 4pm. We look forward to seeing you, Daniel, and getting that sorted for you. I've sent the confirmation to your phone.",
  "status": "booked_and_sms_sent",
  "appointment_id": "6411399"
}

Call Notes

No call notes captured for this call.

FSM Final State

status	active
booking_result.status	created

Flow Diagram · 10 states

01
init
4.0s later
02
greeting
11.5s later
03
booking in progress
8.6s later
04
awaiting service lookup
27.1s later
05
booking in progress
19.0s later
06
awaiting service lookup
1.5s later
07
offering slots
22.1s later
08
awaiting final confirmation
11.2s later
09
booking existing patient
21.6s later
10
ended
instant

Click a state to jump to its detail card above. Red border = FSM stalled at a tool inside that state.

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